Inside Sales

Lamons•Saint Paul, MN

8d•$50,000 - $60,000

About The Position

The Inside Sales Representative supports and grows existing B2B customer accounts by providing responsive service, accurate pricing, and solutions aligned with customer needs and long-term partnership goals. The role works closely with Outside Sales, branch teams, manufacturing, and supply chain to manage daily sales activity, support contract and project pricing, and maintain customer satisfaction across assigned accounts. The representative manages account pricing and details in Salesforce, serves as a primary customer contact, coordinates orders and delivery information, supports contract and project pricing, and identifies opportunities to retain and grow accounts. The role also collaborates with internal teams and vendors on customer requirements, technical specifications, product changes, and purchasing needs.

Requirements

High school diploma, GED, or equivalent.
At least 2 years of previous Sales or Customer Service experience.
Strong understanding of B2B sales principles and business ethics.
Ability to learn and articulate Lamons products, applications, and competitive differentiators.
Working knowledge of pricing strategy, margin awareness, and account-based selling.
Ability to learn production processes and product flow in a manufacturing environment.
Strong problem-solving, conflict-resolution, and customer-service skills.
Excellent verbal and written communication skills.
Proficiency with CRM systems; Salesforce preferred.
Basic math skills, including conversions and measurements related to product dimensions.

Nice To Haves

Bachelor’s degree in Marketing, Sales, Business, or a related field.
3 years’ experience as an Inside Sales Representative in the Petrochemical, PVF, Renewable, Distribution, or Manufacturing industry.

Responsibilities

Manage pricing structures and account details in Salesforce in alignment with customer accounts, volume commitments, margin objectives, and operating income goals.
Serve as a primary contact for existing customers, coordinating with Outside Sales, branch teams, and operations on order status, inventory, pricing, delivery schedules, and product specifications.
Communicate changes to open orders, expediting needs, and potential opportunities to Manufacturing, Inside Sales, and Outside Sales.
Identify upsell and cross-sell opportunities within existing accounts to support customer retention and account growth.
Assist in resolving customer concerns and follow up to ensure timely resolution and customer satisfaction.
Develop and manage daily pricing strategies for customer contracts, project bids, and MRO agreements.
Review and price RFQs, bids, and customer requests accurately and responsively, aligned with customer requirements.
Collaborate with Outside Sales to communicate customer feedback, sales activity, concerns, and evolving account needs.
Work with engineering, quality, purchasing, and vendors on regulatory requirements, technical specifications, and product or design changes.
Stay informed about Lamons products, industry standards, customer applications, and competitive offerings.
Review incoming sales leads and bid activity and report outcomes to the Inside Sales Manager or Branch Manager.
Coordinate purchased products with vendors and the purchasing department to support customer orders and delivery commitments.
Perform other duties as assigned.