Inside Sales

EECO•Franklin, VA

8d•Onsite

About The Position

Electrical Equipment Company (EECO) is a full line electrical distributor specializing in industrial automation and power solutions. The Key Account Specialist (KAS), also known as inside sales, is directly responsible for servicing a designated set of "Key" accounts. This role involves offering alternatives, quoting, coordinating with factories, internal specialists, product managers, and business development specialists to meet customer needs. The KAS aims to free up Key Account Managers (KAMs) to focus on new business development while ensuring "Key" customers receive dedicated and immediate service. The primary responsibility is delivering an exceptional customer experience, supported by various internal teams. Results generated by the KAS directly impact customer satisfaction and corporate growth.

Requirements

Associates degree or equivalent relevant work experience
Previous experience in industrial or manufacturing environment is a plus
Authentic customer service commitment – collaborative personality; tenacity to successfully see a challenge through to the end
Intermediate knowledge of Microsoft Excel spreadsheet software
Strong communications skills (both written and oral)
Ability to work independently and autonomously
Strong attention to detail and analytical abilities
Ability to learn; to become proficient in EECO's business systems and have a willingness to train for additional responsibilities, which will facilitate future professional growth.

Nice To Haves

Being willing to see "the big picture" of our business and being team-oriented is super important.
The most successful KAS has a natural desire to develop strong relationships with customers and "go the extra mile".

Responsibilities

Customer service and sales amplification - "Delight the customer" while freeing up the Key Account Manager (KAM) to focus on growing sales.
Be the customers’ first stop for: Pricing, quotes and delivery.
Quote follow-up – take the lead on requesting support and liaison to communicate results back to the customer.
Pricing concerns – take the lead to resolve, coordinating and receiving feedback from the KAM.
"Fixing" (something went wrong and needs a resolution).
Coordinating / getting information or support from the factory.
Price negotiation.
As sales opportunities are identified, qualify and when applicable get the KAM engaged.
Work with the KAM to jointly uncover key contacts/decision makers, and or get information relevant to advancing opportunities.
Leverage customer relationship management (CRM) to manage customer interactions, prioritize activities.
Profit – "Buy low, sell high".
Based on customer spend, proactively manage pricing agreements and customer pricing files to maximize gross profit (minimum annually).
Look for migration opportunities to move customers to preferred vendors and increase margin percentages.
Make sure pricing files in place that allow us to be competitive and maximize margin.
Proactively notify the customer of pricing changes when applicable.
Opportunity identification – "Continually challenge the norm".
Seek to understand the customer’s needs and challenges.
Look for ways to drive efficiency through systems, technology, services and or solutions that generate value for the customer.
Proactively offer product / service solutions that offer value to the customer.
Liaison that works across departmental boundaries to enhance efficiencies and remove challenges impacting customer service.