Selling - Representative, Inside Sales

BakeMark•Richmond, BC

13d•CA$45,000 - CA$50,000•Onsite

About The Position

BakeMark is seeking an Inside Sales Representative to provide sales support to customers. This role involves assisting the outside sales force, maintaining customer relationships, and contributing to sales growth. The ideal candidate will be passionate about the baking industry and committed to BakeMark's guiding principles of best practice and cultural attitude.

Requirements

Experience with direct and indirect customer service, inside sales.
Strong practical knowledge of MS Office Suite (Word, Excel, Outlook).
Ability to communicate verbally and writing in English.
Written language: English: Intermediate.
Spoken language: English: Intermediate.

Nice To Haves

Experience in the food industry is an asset.

Responsibilities

Make calls to customers to take orders, promote special promotions, monthly promotions, and new products.
Review and update contract pricing for customers on a regular basis.
Ensure invoicing of representatives’ orders and respond to their questions regarding pricing, inventory quantities, etc.
Handle customer-related issues such as delivery errors, billing errors, or other concerns.
Inform the sales representative of any follow-up needed regarding customer requests.
Notify the external sales director of potential new customers by completing the appropriate form.
Inform purchasing of any special requests: new products, discontinued items, or new quantities.
Regularly update customer accounts: identify items not purchased for a while, visit customer websites to suggest new products that meet their needs.
Conduct market research to help sales team pursue new industries and/or products within the territory.
Maintain a professional relationship with all customers, representatives, and customer service team members.
Assist in coordinating key customer accounts daily to ensure service levels are maintained at the highest levels.
Monitor market trends, competitor activity, and customer feedback.
Set up appointments for sales representatives to secure new business.
Perform other tasks and responsibilities as assigned.