Inside Sales Representative

Sonic Internet + Phone•Santa Rosa, CA

7h•Hybrid

About The Position

The Inside Sales Rep position is responsible for providing efficient and courteous customer service, offering all Sonic products and services to current and prospective customers, and driving our business growth. This is a fast paced, multi-faceted role with room for growth!

Requirements

Exceptional phone etiquette, written, and verbal communication skills; ability to effectively communicate and collaborate with a diverse range of people and job functions
Successful candidates will be motivated to be a consistent performer dedicated to building their skills and contributing to team growth
Ability to receive and implement ongoing feedback and coaching with a positive attitude
Ability to work independently with a high degree of autonomy and accountability
Detail oriented with an ability to prioritize and multi-task
Customer service experience preferred
Must have basic computer familiarity
Must maintain a positive attendance record
Must be able to work in our Santa Rosa Office

Nice To Haves

Bilingual in Spanish Preferred

Responsibilities

Drive our business growth, help expand our fiber network to more homes
Answer inbound customer calls and/or place outbound calls; provide efficient and courteous customer service while offering all Sonic products and services
Possess an energetic attitude and desire to grow the business through sales
Act as a consultant and respond to customer telephone inquiries with the use of multiple sales support tools
Be an active listener who can show empathy and patience in a non-scripted sales environment; effectively communicate information to a variety of non-technical and technical customers
Maintain highest level of confidentiality and professionalism
Work in a fast paced, high volume, changing environment
Learn and strive to gain new knowledge about product and service changes
Identify and evaluate opportunities to increase customer retention and satisfaction