Inside Sales Representative (1st and 2nd Shift)
thyssenkrupp Materials NA•Northwood, OH
•$48,500
About The Position
The Inside Sales Representative provides accurate pricing and delivery information for products in a timely and courteous manner, using organization, negotiation, resourcefulness, and attention to detail to convert inquiries into orders. The role answers customer questions about products, services, and orders, and develops target and non-major accounts into loyal customers. It also supports customer service, order processing, product knowledge, and coordination with internal personnel. Travel may be required as needed to meet company goals.
Requirements
- A bachelor’s degree in a related field or comparable experience.
- Computer literacy and telephone experience.
Nice To Haves
- One to two years of sales experience.
- Interpersonal skills to sell, negotiate, and close business with customers.
- Attention to detail when evaluating customer accounts and orders.
- Basic computer skills to assemble and process orders and information efficiently.
- Effective communication and listening skills for customer calls and interaction with peers.
- Knowledge of the products sold by the business unit.
Responsibilities
- Respond to sales calls, faxes, and emails.
- Generate and follow up on quotes for all products.
- Provide technical assistance to customers.
- Process sales orders.
- Enter return orders, credits, and debits when required.
- Enter scrap return orders as requested by distribution channels.
- Review product inventory and report concerns to purchasing or management.
- Resolve customer service issues.
- Continuously increase knowledge of company products, services, and procedures.
- Communicate with personnel and contribute to a team environment.
- Travel as needed to meet company goals.
- Monitor competitor products and prices.
- Assist with quality-related duties where required.
- Meet tk accelis Materials Plus Employee Attributes/Competencies.
Benefits
- Medical, dental, and vision insurance.
- Life insurance and disability coverage.
- Voluntary wellness programs.
- 401(k) or RRSP programs with company match.
- Paid vacation and holidays.
- Tuition reimbursement.
- Additional benefits may be available; benefits vary by job, country, union role, and/or company segment.
