Inside Sales Representative

Carolina CAT - Construction•Asheville, NC

17d•Onsite

About The Position

This position is responsible for generating sales revenue through sales support to Carolina Cat customers and prospects. Identify, develop and assess potential growth of account to warrant a dedicated coverage model. Ensure that the retail store environment is arranged and maintained in a manner that ensures productivity, safety and convenience for personnel and customers. Create and maintain accurate, readable shelf markings (product description, price and part number) for all products displayed. Create or install seasonal or other promotional displays to improve customer awareness of special orders and new products/ service. Oversee or perform housekeeping functions within the retail store environment to ensure that all stock, fixtures and the area itself are clean, neat and inviting to customers. Maintain and prominently display product literature and reference materials pertaining to retail merchandise and to other parts, machines and services provided by dealership; provide up-to-date information on all stocked/ available products. Update and qualify accounts employing a disciplined telephone campaign. Work directly with sales and marketing to grow existing customer accounts, facilitate lead generation, establish sales relationships with prospects, and qualify leads generated through telemarketing and other indirect channels. Maintain an active call cycle with consideration for a diverse customer base. Maintain accurate customer account information and equipment population within a corporate CRM system. Meet coverage requirements for assigned and prospect accounts. Promote dealer services including - but not limited to – construction equipment, rental, and parts and service. Build customer satisfaction through meeting customer needs via a needs analysis process. Establish customer relationships as a single point of contact. Close sales. Achieve personal development through goal setting and establishing objectives. Other duties as assigned.

Requirements

College or technical degree required
Proven track record in equipment sales that demonstrates ability to consistently achieve and exceed goals
Knowledge of Microsoft Word/Excel, inventory/order processing software, and contact management systems
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Responsibilities

Ensure that the retail store environment is arranged and maintained in a manner that ensures productivity, safety and convenience for personnel and customers
Create and maintain accurate, readable shelf markings (product description, price and part number) for all products displayed
Create or install seasonal or other promotional displays to improve customer awareness of special orders and new products/ service
Oversee or perform housekeeping functions within the retail store environment to ensure that all stock, fixtures and the area itself are clean, neat and inviting to customers
Maintain and prominently display product literature and reference materials pertaining to retail merchandise and to other parts, machines and services provided by dealership; provide up-to-date information on all stocked/ available products
Update and qualify accounts employing a disciplined telephone campaign
Work directly with sales and marketing to grow existing customer accounts, facilitate lead generation, establish sales relationships with prospects, and qualify leads generated through telemarketing and other indirect channels
Maintain an active call cycle with consideration for a diverse customer base
Maintain accurate customer account information and equipment population within a corporate CRM system
Meet coverage requirements for assigned and prospect accounts
Promote dealer services including - but not limited to – construction equipment, rental, and parts and service
Build customer satisfaction through meeting customer needs via a needs analysis process
Establish customer relationships as a single point of contact
Close sales
Achieve personal development through goal setting and establishing objectives
Other duties as assigned