Inside Sales Representative, Service
About The Position
The Inside Sales Representative, Service is responsible for supporting the delivery of annual service contract orders, revenue, and renewal targets within an assigned territory (geography and/or product line). This role contributes to growth by retaining existing contracts, converting time-and-material customers, and capturing demand as instruments transition out of warranty for Leica Biosystems customers. This position reports to the Director, Service Business Operations and operates within the North America Service & Support organization, supporting a defined U.S. and/or Canada territory.
Requirements
- Bachelor’s or Master’s degree preferred with relevant experience.
- Experience managing a sales pipeline and working toward revenue targets
- Foundational negotiation skills, including pricing and service scope discussions
- Experience using CRM tools (e.g., Salesforce) and ERP systems (e.g., SAP, Oracle), with proficiency in Microsoft Office
- Ability to travel 10% - 15%, overnight, within territory or locations and/or for company meetings
- Must have a valid driver’s license with an acceptable driving record
Nice To Haves
- Selling service contracts for clinical, diagnostic, or research equipment
- Exposure to lean principles and continuous improvement tools
Responsibilities
- Deliver revenue and growth targets by managing a pipeline of renewal, conversion, and new service contract opportunities across all stages of the sales cycle
- Support contract renewal and penetration by engaging customers ahead of warranty expiration and contributing to conversion of time-and-material accounts to contract coverage
- Translate customer needs into value-based solutions by positioning service offerings in terms of uptime, risk mitigation, and total cost of ownership
- Execute territory plans and maintain forecasting using CRM and quoting tools to manage pipeline, track performance, and support accurate forecasts
- Partner cross-functionally with Field Service Engineers and Service Coordination to ensure consistent delivery and a seamless customer experience
Benefits
- paid time off
- medical/dental/vision insurance
- 401(k)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
