Customer Service Representative/Inside Sales Representative

AirReps•LAS VEGAS, NV

19h•$22 - $23•Onsite

About The Position

This role involves providing superior customer service, driving sales, resolving conflicts, managing orders, fostering relationships, and assisting with inventory management. The representative will interact with customers via phone, email, and in person, educate them on products, and partner with sales teams to achieve branch sales goals. Responsibilities also include handling customer issues, processing orders, coordinating deliveries, and maintaining accurate inventory information. The role may also involve warehouse assistance and forklift operation.

Requirements

Superior Customer Service skills
Ability to handle customer issues including warranties and returns.
Knowledgeable of the organization’s policies, procedures, practices, products and services.
Ability to operate a forklift.

Responsibilities

Handle customer needs by finding out what they need, answering questions, creating solutions, and ensuring a smooth and quick sales process.
Partner with region Territory Sales Managers to help drive territory coverage and maintain positive dealer relationships.
Make Dealers aware of upcoming training, literature availability, and ensure they are happy with the products and services.
Recommend alternate products based on cost, availability or specifications.
Educate customers about product terminology, features and benefits.
Help the branch build its sales, including the new business component, by maintaining house accounts through active Dealer communication of new product launches, services, supplies, prices, and new products sales and/or discounts via outbound calls and in-house counter discussions.
Conduct outbound calls of existing and lost customer accounts.
Handle customer issues including warranties and returns.
Determine the best method to resolve problems to ensure customer satisfaction and adherence to the organization’s policies.
Coordinate problem resolution with appropriate departments.
Inform customers of standard procedures or resolution of issues.
Follow up, either verbally or in writing, to ensure customer satisfaction.
Input and process orders and quote requests, handle cash.
Coordinate deliveries as required working with manufacturing, sales, distribution and outside vendors.
Monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team.
Provide accurate information regarding availability of in-stock items.
Conduct cycle counts as required.
Replenish the show room stock as needed.
Assist in the warehouse, loading and unloading product using the forklift.