Inside Sales Representative - Residential Trade

Ferguson Enterprises•Halethorpe, MD

9d•Onsite

About The Position

Ferguson, a Fortune 500 company, is seeking a motivated and detail-oriented Inside Sales Representative to join their team in Halethorpe, MD. This role supports the Residential Trade industry and focuses on providing sales support, managing proposals, and ensuring customer satisfaction. Ferguson has approximately 36,000 associates across 1,700 locations and is committed to making customers' complex projects simple, successful, and sustainable.

Requirements

1 to 3 years of experience in a sales support, customer service, or related role.
Experience in a target-driven sales environment preferred.
Developing knowledge of sales techniques such as prospecting, negotiation, persuasion, and closing.
Strong organizational and project management skills; experience in project management is a plus.
General digital literacy including Microsoft Office.
Ability to quickly learn product knowledge and processes.

Nice To Haves

Plumbing industry experience is a plus.

Responsibilities

Prepare and manage detailed pricing proposals and quotations for products and services across various projects.
Support new sales opportunities by monitoring bids, researching projects, and assisting with prospecting efforts.
Provide product and technical information to outside sales representatives, supporting efforts to generate sales in the utility market segment.
Develop and maintain customer documentation that outlines product information and solution details.
Act as a liaison between customers and internal teams, ensuring effective communication, timely order fulfillment, and resolution of technical or service-related issues.
Oversee and support the full Order-to-Invoice cycle, ensuring quality standards are upheld and all corrective actions and field quality reports are managed effectively.
Ensure compliance with company policies, including Health, Safety, and Environmental (HSE) requirements.
Maintain regular, reliable attendance and complete other duties as assigned.