Inside Sales Representative — Managed IT
About The Position
Rx Technology is a San Antonio–based managed IT and low-voltage systems integration firm serving municipal, federal/DoD, education, healthcare, financial services, and commercial clients. We are a certified women- and minority-owned business built on a simple standard: we get it right the first time, so clients call us first the next time. This role sits on our IT/managed services sales desk and is central to how fast and how cleanly we turn opportunities into accurate, registered, profitable quotes. The Inside Sales Representative - Managed IT is a quoting and sales-support role, not a closer. You are the engine behind our IT account managers and VP of Sales: building high-volume, accurate quotes; running Cisco, Lenovo, Fortinet and HPE deal registration to protect our margin; and keeping every opportunity clean in ConnectWise. You will work distributor portals daily, catch pricing and licensing errors before they reach a client, and keep deals moving through the pipeline without losing the small details that cost us money.
Requirements
- Minimum 3 years in an inside sales representative (ISR) or sales-support role, preferably in an MSP, VAR, or technology-reseller environment.
- Working knowledge of Cisco and HPE deal registration (CCW, MSP deal tagging, HPE partner portal).
- Proven ability to produce a high volume of accurate quotes under deadline.
- Hands-on experience with ConnectWise (Manage and/or Sell/CPQ) or a comparable PSA/CRM.
- Strong written and verbal communication - able to translate technical configurations into clear, customer-facing quotes.
- Detail-oriented, organized, and a genuine team player who collaborates across sales, engineering, and operations.
Nice To Haves
- Direct managed IT / MSP sales-support experience.
- Familiarity with distributor portals (Ingram Micro, TD Synnex) and OEM quoting tools.
- Existing OEM sales or technical certifications (see below).
- Relevant certifications are preferred at hire and required within 6 months of start. At minimum, the following will be expected: [specify - e.g., Cisco Sales Expert / Black Belt, Cisco Meraki CMNA, HPE Sales Certification, and/or ConnectWise certification].
Responsibilities
- Produce a high volume of accurate quotes for managed IT, hardware, software, and licensing opportunities, meeting internal turnaround expectations.
- Own Cisco and HPE deal registration end-to-end - including Cisco Commerce Workspace (CCW), MSP/managed-service deal tagging, and HPE partner-portal registration - to secure best pricing and protect registered margin.
- Source pricing through distributors (Technology Distributors and manufacturers) and OEM portals; verify SKUs, configurations, and licensing models.
- Maintain the pipeline in ConnectWise - build and update opportunities, quotes, activities, and forecast data so it stays accurate and current.
- Coordinate across teams - work with account managers, pre-sales/engineering, procurement, and operations to assemble complete bills of materials and proposals.
- Track and follow up on quote status and open opportunities; process orders accurately once approved.
- Stay current on OEM programs, promotions, and certification requirements for Cisco, APC/Eaton, HPE, HP, and managed-services product lines.
Benefits
- Rx Technology supports the cost and time to complete required certifications.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
