Inside Sales Representative - Key Accounts

YETI•Toronto, ON

11d

About The Position

The Inside Sales Representative – Key Accounts directly supports Key Account Representatives and helps manage strategic wholesale partners across Canada. This role is responsible for delivering a high level of service to priority accounts while supporting account growth, operational excellence, and strong customer relationships. The ideal candidate is proactive, highly organized, and customer-focused, with the ability to manage multiple priorities, solve problems quickly, and work cross-functionally to support key account needs in a fast-paced environment.

Requirements

At least 2+ years of experience in B2B account management or customer service
Proficient in MS Office, particularly Excel, Word, and PowerPoint
Basic understanding of accounting principles
Ability to efficiently execute multiple tasks and work in an entrepreneurial fast paced environment
Priority management - ability to determine daily priorities and focus time/effort accordingly
Strong written and verbal communication skills – ability to clearly, concisely and intelligently communicate to a variety of potential audiences (existing customers, potential customers, co-workers, vendors, etc.)
Relationship skills – the ability to connect well over the phone, in person and via email
High sense of urgency

Nice To Haves

Bachelor’s degree preferred

Responsibilities

Partner with Key Account Representatives to support strategic and priority wholesale accounts across Canada.
Provide proactive, high-quality service to key accounts by managing inquiries, resolving issues, and ensuring timely follow-through on customer needs.
Execute the operational aspects of key account support, including purchase order entry, order maintenance, back-order communication, and special instruction management.
Monitor account activity and inventory availability to communicate risks, fulfillment updates, and alternative solutions to customers and field sales partners.
Support account growth by identifying product opportunities, recommending assortments, and helping maintain strong in-stock positions and sell-through performance.
Coordinate with internal partners across customer service, supply chain, and accounting to resolve account issues and ensure customer accounts remain in good standing.
Develop a strong understanding of YETI products, brand positioning, and wholesale strategies to serve as a trusted resource for key accounts and internal stakeholders.
Support seasonal launches, promotional activities, and merchandising execution for priority accounts to maximize readiness and sales performance.
Build strong working relationships with customer contacts, retail teams, and internal stakeholders to strengthen partnerships and drive account success.
Capture and share account feedback, product insights, and market intelligence to help inform internal planning and account strategy.