Inside Sales Representative - Industrial Parts

Wajax

13d • Onsite

About The Position

The Inside Sales Representative is responsible for obtaining and up-selling parts and service orders, creating customer satisfaction and adding value to the customer’s buying experience. This role involves providing consistently elevated levels of customer service to customers and accounts, aiming to reach business targets through excellent telephone sales and communication skills.

Requirements

• Responsible and adaptable
• Problem solving skills
• Results-oriented and willingness to always offer superior service
• Demonstrated skills in planning and organization of work
• Good team spirit

Nice To Haves

• Mechanical aptitude preferred.
• Knowledge of mechanical power transmission, hydraulics and/or pneumatic is an asset.
• Working knowledge of Microsoft Office (Outlook, Word & Excel) is preferred.

Responsibilities

• Develop and maintain confidential client information utilizing Wajax’s CRM software.
• Manages Customer Satisfaction with all existing customers by delivering the utmost in customer service.
• Generate new and repeat sales by providing product and pricing information in a timely manner.
• Determine customer requirements and expectations to recommend specific products and solutions.
• Recommend alternative products based on cost, availability, or specifications.
• Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sales items.
• Prepare customer presentations, tenders, RFQs and Project Quotations for After Market Sales Reps as required.
• Attend site visits and customer presentations with After Market Sales Rep as required.
• Respond to customers via phone, fax or email for quotes, purchases, etc. in a timely manner after hours on call rotation.

Benefits

• Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account.
• Wajax led e-learning, and product training through industry leading manufacturers.
• Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more.
• Recognition program where points are earned for merchandise or gift certificates, plus cash awards.
• Company matched pension plan.
• Award-Winning Health and Wellness Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees