Inside Sales Representative III - IVA

Human Resources•Cincinnati, OH

About The Position

The Inside Sales Representative III serves as a senior liaison between customers and the company, translating complex customer needs into proposals for new products, systems, applications, and work-in-process jobs. The role requires expert understanding of customer requirements, selecting and sizing appropriate solutions, negotiating competitive supplier pricing, and presenting offers to customers. The representative supports multiple product lines and/or applications and facilitates quotations for parts and buy-out items as needed. The position also supports complex customer service issues, develops customer trust in the company as a quality solutions provider, assists other representatives and managers, mentors junior and intermediate sales staff, leads process-improvement initiatives, and navigates complex capital projects. The job description notes that its duties are not exhaustive and may be amended to meet business and organizational needs.

Requirements

Bachelor’s degree in business or engineering preferred, or equivalent technical school certification; alternatively, at least 4–6 years of experience in a customer-facing role within the relevant industry.
Proficiency in quality standardization procedures and computer systems.
Completion of advanced computer-based technical training.
Completion of applicable product type instructor-led technical training.
Successful completion of advanced customer experience training.
Successful completion of shop orientation hours for the assigned product vertical.
Successful completion of the level III assessments for the assigned product vertical.
Strong written and verbal communication skills.
Advanced knowledge of valves and related products.
Advanced understanding of the chemical, refining, and power markets.
Advanced knowledge of Microsoft Office software.
Basic mechanical aptitude.
Ability to perform job functions with minimal supervision.
Clear background check and drug/alcohol screening.
Ability to travel and a clear driving record in accordance with company driving guidelines.
Ability to lift up to 25 pounds, bend and stoop, and stand for extended periods.

Nice To Haves

Bachelor’s degree in business or engineering.
Equivalent technical school certification.

Responsibilities

Develop and maintain expert knowledge of the company’s services, product lines, sales territories, product applications, and pricing structures.
Understand and apply OEM relationships to the Customer Solutions Process.
Review, process, and submit customer orders.
Quote products and assemblies.
Quote multiple product lines within the vertical.
Verify pricing.
Source materials.
Collaborate with Account Managers, Operations, and Production Coordinators to address highly complex customer service issues.
Build and maintain customer trust in the company as a quality, value-added solutions provider.
Assist Inside Sales Representatives and Managers within the vertical and other vertical teams with similar duties and responsibilities.
Mentor and train junior and intermediate sales representatives within the team.
Lead special projects and initiatives to improve sales processes and customer satisfaction.
Navigate complex capital projects.