Inside Sales Representative - Customer Engagement

Shinkei•El Segundo, CA

About The Position

We are seeking a motivated Inside Sales Representative to serve as the primary point of contact for a portion of our established customer base. In this role, you will proactively communicate with existing accounts to inform them of incoming inventory, seasonal offerings, and product availability—ensuring they have first access to our freshest catch. Your efforts will directly support revenue growth while enabling our field sales team to focus on new business development.

Requirements

2+ years of outside sales, inside sales, or account management experience
Background in the seafood, meat, or perishable food distribution industry
Excellent verbal and written communication skills
Strong customer service orientation with a relationship-driven approach
Comfortable making a high volume of outbound calls daily
Proficiency with CRM systems and Google Workspace Suite
Ability to work in a fast-paced environment and adapt to fluctuating inventory

Nice To Haves

Knowledge of seafood species, cuts, processing, seasonality, and quality indicators
Experience with order management or ERP systems

Responsibilities

Maintain regular contact with assigned accounts via phone, email, and text to communicate product availability, new arrivals, and special offerings
Notify customers promptly when high-demand or seasonal seafood arrives, driving timely order placement
Build and maintain strong relationships with buyers, chefs, and purchasing managers
Work cross-functionally with marketing, procurement and sales initiatives
Process and confirm customer orders accurately and efficiently
Track customer purchasing patterns and proactively recommend products based on their preferences and order history
Coordinate with inventory, operations and 3PL teams to ensure accurate delivery timelines
Address customer inquiries, resolve issues, and escalate concerns as needed
Maintain detailed records of customer interactions and sales activity in CRM
Collaborate with the outside sales team to identify upsell and cross-sell opportunities within existing accounts
Stay informed on product offerings, market pricing, and seafood seasonality
Stay informed on competitor and customer offerings to maintain market strength