Inside Sales Representative 3

CSI • Ceres, CA

22h • Onsite

About The Position

The Inside Sales Representative 3 (ISR 3) is a senior subject-matter expert who contributes beyond individual execution through mentoring, problem-solving, and process improvement. ISR 3 team members help elevate the capability and consistency of the entire team. This role requires strong execution, clear communication, and accurate system work in a fast-paced environment. CSI provides state-of-the-art stainless-steel process equipment and service for manufacturers in the food, dairy, beverage, pharmaceutical, and personal care industries. We are a growing company built on teamwork, continuous learning, and exceptional customer service. Our employees are our greatest resource, and we invest in their development through training, collaboration, and opportunities to grow.

Requirements

• High school diploma required
• 6+ years experience in an inside sales support, customer support, order management, or technical customer service, with demonstrated expertise in complex customer situations ,deep product / process knowledge, and experience serving as a resource for others.
• Applicants must be authorized to work in the United States.

Nice To Haves

• college credits desired
• technical/mechanical emphasis. preferred.
• Experience in the hygienic/sanitary process equipment industry, preferred.
• Equivalent experience to progression from ISR 2 may be considered.

Responsibilities

• Serve as a primary point of contact for customers via phone and email
• Prepare, review, and manage quotes and orders within ERP systems
• Proactively manage open orders to ensure delivery, accuracy, and follow-through
• Communicate clearly and early when issues, changes, or risks arise
• Collaborate closely with sales, vendors, and internal teams
• Handle increased complexity, non-standard requests, or higher-risk situations
• Serve as a product, process, or customer-segment resource for others

Benefits

• Health and wellness benefits
• Paid time off
• Retirement planning options
• Tuition reimbursement and continuing education support
• Opportunities for internal career advancement
• Company lunches, team events, and community volunteer opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED