Inside Sales Representative 2

CSI • Springfield, MO

1d • Onsite

About The Position

The Inside Sales Representative 2 (ISR 2) is a senior individual contributor who handles higher-complexity customer interactions and develops deeper product or customer specialization. ISR 2 team members balance customer needs, internal constraints, and business outcomes while serving as informal resources to others. This role requires strong execution, clear communication, and accurate system work in a fast-paced environment. CSI provides state-of-the-art stainless-steel process equipment and service for manufacturers in the food, dairy, beverage, pharmaceutical, and personal care industries. We are a growing company built on teamwork, continuous learning, and exceptional customer service. Our employees are our greatest resource, and we invest in their development through training, collaboration, and opportunities to grow.

Requirements

• High school diploma required; college credits desired; technical/mechanical emphasis. preferred.
• 3-7 years experience in an inside sales support, customer support, order management or similar role with increasing complexity.
• Strong candidates will have experience managing more complex quotes, orders, customer requirements, and ERP-based workflows in the same or a similar industry.
• Equivalent experience to progression from ISR 1 may be considered.
• Applicants must be authorized to work in the United States.

Nice To Haves

• Experience in the hygienic/sanitary process equipment industry, preferred.

Responsibilities

• Serve as a primary point of contact for customers via phone and email
• Prepare, review, and manage quotes and orders within ERP systems
• Proactively manage open orders to ensure delivery, accuracy, and follow-through
• Communicate clearly and early when issues, changes, or risks arise
• Collaborate closely with sales, vendors, and internal teams
• Handle increased complexity, non-standard requests, or higher-risk situations

Benefits

• Health and wellness benefits
• Paid time off
• Retirement planning options
• Tuition reimbursement and continuing education support
• Opportunities for internal career advancement
• Company lunches, team events, and community volunteer opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED