Inside Sales Rep

United Rentals•Braintree, MA

33d•$24 - $36

About The Position

The Inside Sales Rep plays a key role in implementing the branch’s business plan and meeting the needs of a diverse customer base. This role handles a variety of branch functions, including in-branch equipment rentals, customer relations, telemarketing, and collections. The primary responsibility is to increase branch revenue by renting and selling equipment, advising the manager of product and service needs, and providing exceptional customer service. The role involves learning about specialty engineered rental products and services, establishing customer accounts, processing rental transactions, coordinating equipment movements, and maintaining accurate records. The position is designated Safety Sensitive under United Rentals’ policies and procedures.

Requirements

Associate’s degree or equivalent combination of experience and education.
Strong customer service orientation and sales experience or skills.
Proficiency with MS Office, including Word and Excel.
Strong verbal and written communication skills.
Engineering aptitude and ability to properly size, quote, install, and maintain large projects involving applications such as sewer bypass, industrial process cooling, construction and water-damage drying, multi-level power distribution, and large-scale climate control.
Valid driver’s license with an acceptable driving record.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Learn the rental business as it relates to specialty engineered rental products and services, including generators, pumps, chillers, air-conditioning, electric heat, dehumidification, load banks, and electrical distribution.
Establish new rental and sales accounts through telemarketing and by serving call-in customers.
Process rental quotations, reservations, contracts, and invoices in compliance with company policies and procedures.
Educate customers on proper equipment usage and safety procedures.
Ensure the accuracy of contract-related information entered into the branch’s computer system.
Coordinate and track daily equipment pickups and returns.
Run reports needed to monitor equipment and facilitate smooth operations.
Coordinate with inside and outside branch employees to deliver customer satisfaction.
Maintain accurate inventory records of branch assets.
Rent and sell equipment, advise the manager of product and service needs, and provide exceptional customer service to help increase branch revenue.