Inside Sales Rep

Rite-Hite • Livonia, MI

5d

About The Position

At Arbon Equipment, a Rite-Hite Company, the Inside Sales Rep helps deliver industry-leading solutions that keep workplaces safe, productive, and efficient while building trusted customer partnerships. The role generates and qualifies leads, supports quote development for territory sellers, and takes sales as far as possible on behalf of Territory Representatives. It also serves smaller, transactional customers efficiently.

Reporting to the Inside Sales Manager, this role is part of the Inside Sales organization led by the Director Inside Sales. It partners closely with Territory Representatives and Field Support to provide a seamless customer experience. Employees are expected to model Rite-Hite's values and contribute to a culture of accountability, collaboration, respect, and safety.

The position is based at a work location yet to be determined, in an office environment with minimal travel required. Occasional travel may be required. The role involves frequent computer-based work and communication, along with periodically standing and walking; occasional lifting of up to 25 pounds may be required.

Requirements

• Associate's or Bachelor's degree preferred, or an equivalent combination of education and experience.
• 1–2+ years of inside sales, customer service, or call center sales experience.
• Strong phone and digital communication skills.
• Proficiency with CRM systems.
• Ability to multitask and prioritize in a fast-paced environment.
• Consultative, needs-based selling approach.
• Collaborative, team-oriented mindset.
• Ability to meet customer site access and safety requirements, if applicable.
• Ability to pass a background check.
• Eligibility to work in the United States.

Nice To Haves

• Experience in industrial or distribution sales.
• Experience with CRM and sales engagement tools.
• Bilingual Spanish skills, depending on region.
• Experience supporting a field sales team.

Responsibilities

• Support and promote a culture of safety.
• Follow Company and OSHA safety policies and procedures and properly use required personal protective equipment.
• Promptly report hazards, near misses, and incidents.
• Generate and qualify inbound and outbound leads and sales opportunities.
• Support quote development and follow-up for Territory Representatives.
• Manage smaller and transactional customer relationships directly and take sales to close where appropriate.
• Maintain accurate records of leads, opportunities, and customer activity in the CRM system.
• Respond promptly to customer inquiries through phone and digital channels.
• Partner with Territory Representatives to hand off qualified opportunities and provide status updates.
• Support marketing campaign follow-up and demand-generation activities.
• Identify upsell and cross-sell opportunities during customer interactions.
• Contribute to regional Inside Sales performance metrics, including response time and conversion rate.
• Consistently demonstrate company values in daily interactions, decisions, and work.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Life and disability insurance.
• Well-being program with an opportunity to receive an extra day off and more.
• 401(k) retirement savings program with company match.
• Profit sharing.
• Paid holidays.
• Vacation time.
• Personal and sick days each year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree