Inside Sales Rep - Product Support

HOLT Group•Irving, TX

37d•Onsite

About The Position

Holt CAT is hiring for a motivated Inside Sales Representative for our Irving, Texas location. This position is responsible for developing, qualifying, and maintaining contact with an assigned customer base with the purpose of providing Legendary Customer Service while increasing sales of parts and service solutions. The Inside Sales Representative will also be responsible for managing direct mail and other targeted promotional campaigns. Additionally, this role will act as the single point of contact for customers and performs needs analysis’s on an ongoing basis to assist in determining needs and provide solutions to meet them while developing a strong, positive relationships. The incumbent in this position is expected to model the following practices on a daily basis: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development.

Requirements

Minimum of three years’ of work-related skill, knowledge, or experience is required.
High school diploma or equivalent with some college coursework or an equivalent combination of education and experience preferred
Valid driver’s license required

Nice To Haves

Three to five years of experience preferred
some college coursework or an equivalent combination of education and experience preferred

Responsibilities

Acts as the single point of contact for customers and performs needs analysis’s on an ongoing basis to assist in determining needs and provide solutions to meet them while developing a strong, positive relationships
Proactively manages customer accounts within as assigned territory using various methods of contact in in a predetermined amount of touch-points and follow-ups as determined by leadership on an annual basis
Develops and qualifies equipment and/or parts and services leads and, where applicable, forward them to the outside sale in order to meet or exceed territorial and corporate business goals
Responds to customer needs in order to enhance the quality of customer service and satisfaction and promote a mutually beneficial relationship
Promotes all aspects of the organization to include; selling parts, service, labor, customer service agreements and providing machine and sales leads while working to expand on the customer base in order to meet and exceed organizational goals
Submits sales related reports and documentation in a timely basis in order to maintain the established business systems/processes
Creates and maintains accurate customer account information and machine population and provides accurate and timely input into the development, monitoring and control of sales forecasts and expenses
Performs ongoing personal development through goal setting on an annual basis intended to reinforce continuous improvement, leadership development and achievement towards company goals
Requires regular and punctual employee attendance
Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
Performs other duties as assigned