Product Support - Inside Sales/CSR

Mellott Company•Lawrenceville, GA

5d•Onsite

About The Position

NorX, LLC has an immediate opening for a Customer Service Representative to join our team in Lawrenceville, GA. NorX, LLC. was organized in 1970. NorX is a distributor of rock crushing equipment, parts and other material handling parts and equipment.

Requirements

Ability to talk with customers by phone and receive orders
Strong working knowledge of Microsoft Office applications including Outlook, Excel, and Word
Excellent verbal and written communication skills
Ability to operate a forklift following safety policies
Ability to occasionally lift up to 50 lbs.
Ability to walk or stand for lengthy periods of time
High work ethic, reliable and punctual in reporting for scheduled work
Positive attitude and willingness to grow and contribute to overall team’s success
Data Entry skills required
Maintaining orderly paperwork
Establish strong working relations with co-workers, customers and vendors
Pass a pre-employment drug screen and pre-employment physical

Nice To Haves

Aggregate industry experience preferred
Minimum 2 years inside sales experience in a high-volume environment preferred

Responsibilities

Handle incoming calls for replacement parts for aggregate-related equipment
Identify customer needs and research parts
Process customer inquiries, proposals and enter quotes/orders in a timely manner
Administer entry of purchase orders and provide all backup needed to other departments
Resolve order related problems, discrepancies, and customer related issues
Accountable for order backlog management, tracking of orders and coordinating inbound/outbound shipments of parts
Data Entry
Filing
Build and maintain customer relationships
Perform other duties and/or special projects as required