CSR INSIDE SALES 2

AirReps•Portland, OR

16h•Onsite

About The Position

This role is responsible for executing all aspects of the counter sales function, including order entry and answering branch phones. The position involves existing account management, serving as the primary contact with accounts to develop excellent relationships, and providing customers with product and delivery information. The CSR Inside Sales representative will process purchase orders and requests for quotes, provide accurate information regarding the availability of in-stock items, and recommend alternate products based on cost, availability, or specifications. Additionally, the role focuses on generating new and repeat sales by providing timely product and technical information, educating customers about product features and benefits to improve sales and satisfaction, keeping current on competitive activity and pricing, and supporting all Company promotions.

Requirements

General knowledge of Refrigeration/HVAC wholesale experience
Product knowledge and understanding of the Refrigeration and HVAC industries
Comprehends Thermal’s Inside Sales, Warehouse, and delivery functions
Excellent knowledge of the products that Thermal Supply sells
Excellent verbal and written communication skills
Ability to multitask
Shows good judgement and demonstrates calmness under pressure.
Excellent computer knowledge including Microsoft Office
Proactive, self-motivated and willingly seeks opportunities to benefit Thermal Supply
Positive approach towards customers and fellow staff members
Thinks creatively and identifies sales opportunities
Able to communicate with customers in person or on the phone
Good organizational skills
Must be legally authorized for employment in the United States.
Will not require employer sponsored work authorization now or in the future for employment in the United States.

Responsibilities

Execute all aspects of the counter sales function including order entry and answer branch phones
Existing account management – call on occasion to check on customer satisfaction
Serve as primary contact with accounts – develop excellent relationships
Provide customers with product and delivery information
Process purchase orders and requests for quotes
Provide accurate information regarding availability of in-stock items
Recommend alternate products based on cost, availability, or specifications
Generate new and repeat sales by providing product and technical information in a timely manner
Educate customers about features and benefits of products in order to improve product related sales and customer satisfaction
Keep current on competitive activity and pricing
Supports and implements all Company promos with all customers
Other tasks as assigned