Inside Sales Program Manager
About The Position
Inside Sales Program Manager Sales Focus Inc. (SFI) Location: North Charleston, SC Full-Time | Base Salary + Performance Bonus + Benefits About Sales Focus Inc. Sales Focus Inc. (SFI) is the pioneer and leader in sales outsourcing. For more than 25 years, we have helped companies across the United States and internationally accelerate revenue growth through outsourced sales solutions, dedicated sales teams, and customer acquisition strategies. Since 1998, SFI has launched over 1,300 sales campaigns and hired more than 12,000 sales professionals across industries including technology, energy, telecom, healthcare, SaaS, and professional services. We are currently seeking an experienced and driven Inside Sales Manager to lead B2B SDR and appointment-setting programs for national clients. P osition Overview The Inside Sales Manager is responsible for overseeing business-to-business inside sales and appointment-setting programs for SFI clients across multiple industries. This role focuses on outbound prospecting, lead generation, appointment setting, pipeline development, and client acquisition. The Inside Sales Manager will lead SDR teams responsible for engaging decision-makers, qualifying opportunities, and setting appointments for enterprise and mid-market sales organizations. This individual will oversee daily sales operations, coaching, recruiting, KPI management, and client communications while driving overall program performance and growth.
Requirements
- 3+ years of inside sales management, SDR leadership, or appointment-setting management experience
- Prior experience managing outbound B2B sales development teams required
- Proven ability to lead teams against KPIs, quotas, and pipeline generation goals
- Experience using CRM systems such as HubSpot or Salesforce preferred
- Proficiency with Microsoft Office and virtual communication platforms
Nice To Haves
- Experience in outsourced sales, lead generation, SaaS, technology, staffing, or professional services preferred
- Strong coaching, leadership, and employee development skills
- Ability to manage multiple programs and priorities simultaneously
- Excellent communication, organizational, and problem-solving skills
Responsibilities
- Lead and manage B2B SDR and appointment-setting teams across multiple client programs
- Oversee outbound prospecting initiatives targeting business owners and executive-level decision-makers
- Serve as the primary operational liaison between SFI and assigned clients
- Participate in client kickoff meetings, onboarding, and launch planning
- Recruit, interview, onboard, and train inside sales representatives and SDRs
- Develop call strategies, outreach cadences, scripts, and operational playbooks
- Conduct ongoing coaching, call reviews, and performance management sessions
- Monitor KPIs including outbound activity, contact rates, appointments set, pipeline creation, and conversion metrics
- Ensure teams consistently achieve client objectives and monthly performance goals
- Identify process improvements and operational efficiencies to increase performance
- Deliver weekly reporting, recommendations, and strategic insights to clients and executive leadership
- Drive client satisfaction, retention, and program expansion opportunities
Benefits
- Competitive base salary plus uncapped performance incentives
- Health, dental, and vision insurance
- 401(k) program
- Paid time off and paid holidays
- Career advancement opportunities within a growing national organization
- Collaborative, entrepreneurial, and performance-driven culture
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
