Division 8 Sales Inside

Unified Door and Hardware Group•Houston, TX

About The Position

Unified Door & Hardware Group (UDHG), part of Foundation Building Materials, is seeking an Inside Sales Professional to support customers purchasing commercial door, frame, and architectural hardware solutions. The role builds customer relationships through expert product guidance, responsive service, and tailored sales support, serving customers at the front counter and through multiple communication channels. The position supports sales, order processing, inventory, showroom operations, cash handling, and delivery coordination. It also requires maintaining current product knowledge, managing documentation for complex projects, and attending required sales meetings and company training. This is a full-time position with competitive pay and benefits. The role reports to the Branch Manager.

Requirements

High school diploma or equivalent.
At least 2 years of inside sales experience; incoming-call experience is preferred.
Excellent verbal communication skills and telephone manner.
Ability to focus on different tasks and use time efficiently to achieve desired outcomes.
Familiarity with Windows operating systems.
Warehouse work, including forklift experience or training.

Responsibilities

Communicate professionally and courteously with customers before, during, and after sales.
Provide product guidance and prepare accurate quotes and proposals.
Assist walk-in customers and promptly handle inquiries or complaints.
Drive profitable sales through selling, upselling, and cross-selling.
Accurately enter orders, pricing, and customer data into systems.
Respond to orders and quote requests by phone, email, fax, and other channels.
Collaborate with outside sales representatives and internal teams to meet customer needs.
Maintain stock levels, organize the showroom, and support physical inventories.
Schedule and coordinate inbound and outbound deliveries and shipping logistics.
Negotiate freight rates and manage inventory movement efficiently.
Operate and balance the cash register and drawer daily using proper procedures.
Use management software for billing, reporting, and project tracking.
Maintain up-to-date product expertise.
Manage documentation and order details for large or complex projects.
Coordinate deliveries with Operations staff.
Coordinate the purchase and delivery of special products.
Attend required sales meetings and company training programs.
Perform other duties as assigned to support Sales and corporate objectives.