Inside Sales Professional - Driver

Mingledorff's•Macon, GA

2d•Onsite

About The Position

The Inside Sales Professional - Driver (ISP) is responsible for identifying and serving customer needs, assisting them in obtaining products or information, and providing excellent customer service while fulfilling various customer requirements. This role involves processing orders, locating parts, supporting customer relationships, assisting with warehouse duties, promoting products and services, providing technical support, identifying prospective customers, maintaining the sales facility, processing warranties, performing inventory counts, and making occasional deliveries. The position also requires participation in after-hours on-call duties, training classes, and working overtime as assigned. The role emphasizes working cooperatively, complying with company policies, and maintaining reliable attendance and physical presence.

Requirements

High School Diploma or equivalent
2 years of customer service and/or sales experience
Proficient in computers, including Microsoft Office
Forklift experience
Possess a valid driver’s license
Maintain a satisfactory driving record as determined by Company Driver Policies
Qualify for and remain insurable under Company liability insurance policy
Meet federal and state requirements to operate the vehicle

Nice To Haves

2 years’ experience in the HVAC industry

Responsibilities

Process customer orders received in person (at the sales counter) or by phone, fax, and e-commerce, including company transfers and delivery requests
Locate parts, equipment, and supplies for our customers from various sources
Support long-term business relationships with our customers to help promote sales growth and gain acceptance
Assist in warehouse duties, including pulling customer orders and putting away stock while occasionally operating a forklift
Promote new and existing products, upgrades, and services to our customers
Assist customers with technical support and problem solving
Identify prospective/future customers through store or phone sales and communicate prospects to the sales team (Territory Managers or Account Executives)
Maintain a professional atmosphere of the sales facility by restocking and maintaining both showroom shelves and product displays
Process warranties
Perform cycle counts and assist in maintaining accuracy of physical inventory
Make occasional deliveries using a site vehicle
Participate in after-hours on-call duties and training classes
Work overtime as assigned
Work cooperatively with others
Comply with all company policies and procedures
Maintain regular, punctual, and reliable physical attendance
Maintain regular, punctual, and reliable attendance and availability