Inside Sales Production Scheduler

TTM Technologies•Chippewa Falls, WI

18d

About The Position

The Inside Sales Production Scheduler will perform all duties related to scheduling production from engineering through final inspection. The Scheduler will work closely with Inside Sales reps, Front-Eng Engineering, Purchasing and Production to reconcile a variety of issues. This job requires timely and accurate responses to: requests for quotes, material planning, order entry, engineering holds, order changes, order status, requests for RMA’s, and resolution of shipping and accounting issues. The position requires continuous improvement in cycle time for customer communications, in order to maintain the highest level of customer satisfaction.

Requirements

Printed Circuit Board manufacturing knowledge, as well as knowledge the competitive market for PCB’s.
Must be knowledgeable in spreadsheet and word processing software, as well as use of the internet.
Skill in: Matching strategies and capabilities with customer demands well as ability to interpret a variety of instructions in written, oral, diagram (print reading) or schedule form.
Ability to: Quickly solve practical problems and deal with a variety of concrete variables in situations where limited standardization exists.
Ability to manage conflict situations with internal and external customers in order to maintain the highest level of customer satisfaction.
High School or GED required.
Minimum 1 year customer service or related work experience.

Nice To Haves

Bachelors Degree preferred.
Printed circuit board manufacturing and sales experience preferred.

Responsibilities

Schedule work orders utilizing defined parameters related to customer request dates, site level load and revenue objectives
Relay scheduled commit dates with other members of Inside Sales Team
Prioritize work orders, enter jobs electronically on engineering screen and forward work orders to engineering for every job transferred to the engineering screen
Set initial WO priorities and update electronic tracking system for production
Enter and issue all sub-contracting work orders for sales department
Maintain a log of all sub-contracting work orders and update and print sub-contracting purchase orders to shipping
Create an end of the month report showing dollar figures broken up by categories of requirements for Management
Maintain internal and corporate on time delivery reports
Inside Sales is responsible for customer communication for customers doing business with Chippewa Falls. As the focal point for the customer, they will interface with the appropriate internal departments at each facility, including but not limited to: Quoting, Front-End Engineering, Production Control, Purchasing, Quality and Accounting, in order to communicate all customer requirements and respond back to the customer in a timely manner.
Processing of Requests for Quote: Obtain request for quote and aligning data receipt from Customers. Input quote requests in ROQ quote platform and communicate needs to quote team. Respond to the customer with finalized and approved quotation, within the targeted lead time.
Order Entry: Existing Customer Orders: Upon receipt, check for raw material availability and initiate repeat quotation for order booking through ROQ. New orders: Validate new order quotation availability for booking, item setup and sales order creation through ROQ; request CRTrak address creation if needed. Enter Sales Order in Oracle and work with Production Control to meet requested lead times. Transmit Order Confirmation to Customer.
Consignment: Process Consignment Customer hub receipt and pull transactions in Oracle. Work with Consignment Customers to assure inventory is pulled and invoiced in contracted timeframe. Monitor shipments in transit for timely receipt to the Consignment Hubs.
Processing of Customer Change Requests: Enter changes as requested in Oracle for items including, but not limited to: expedites, push outs, cancels, and customer holds. Work with Production Control to meet Customer demands and forward Confirmation to Customer. For Cancels, enter data into Cancel Log and obtain approvals. Transmit charges to Customer and monitor for invoicing and payment. For data revision changes, enter SNR (Sales Notification Request) and forward to Front-End Engineering for implementation. Set up new item record as required, and modify Sales Order as appropriate.