Inside Sales & Operations Support Specialist

Glen-Gery•New York, NY

13h

About The Position

The Glen Gery Inside Sales & Operations Support Specialist is responsible for influencing and organizing the growth of Glen-Gery Building products by collaborating with customers, salespeople, and distributors. This person will be responsible for lead generation, sample requests, design studio events, as well as managing business development visits and appointments, providing technical and consultative support to clients, architects, and distributors. The specialist will also coordinate with internal teams to ensure alignment with company strategies and deliver exceptional customer experiences. ABOUT GLEN-GERY Headquartered in Wyomissing, Pennsylvania, Glen-Gery Corporation is one of the largest brick manufacturers in North America. Since 1890, Glen-Gery has built a reputation for its superior service and high-quality building products that meet both innovative design challenges and demanding construction specifications. Through technology advancements and product innovations, Glen-Gery offers a diverse, premium product portfolio of more than 400 brick products that caters to the high-style needs of today’s architects, designers and homeowners. Operating as part of Brickworks North America, Glen-Gery has eight brick manufacturing facilities, 26 company-owned Supply Centers and three Design Studios, including Philadelphia, Baltimore and the global flagship location in New York City.

Requirements

Good organizational and communication skills
Proficient in AV and technology
Advanced computer skills
Exceptional customer service skills
Detail oriented and accurate
Self-motivated
Ability to create sample boards
Ability to work under pressure and multi-task
Ability to establish and maintain strong working relationships
Flexibility with schedule to assist and support our other locations

Nice To Haves

Experience with color consultancy preferred
College degree in business/marketing, architectural, interior design, engineering or equivalent experience
Knowledge of building product materials, property, real-estate and construction industry preferred
3-5 years previous experience in sales/customer service preferred but not essential.
Ability to travel

Responsibilities

Support all Design Studio functions, including daily operations, client experience, and events
Greet and assist executives, clients, architects, and walk‑in visitors with professionalism
Build and maintain strong relationships with BDMs, distributor reps, and distribution partners
Partner with the architectural and sales teams to establish customers, identify new leads, and support achievement of sales objectives
Generate, qualify, and follow up on leads to drive new opportunities for Design Studio and BDM teams
Implement and communicate sales strategies aligned with business goals
Track job intelligence, specifications, and opportunities in Salesforce
Assist with job protection requests and resolve customer issues promptly to maintain satisfaction
Provide product support, technical information, and design consultations to architects and customers
Monitor and report competitor activity within the market
Report on progress against sales goals and key performance metrics
Schedule and coordinate Design Studio appointments using shared calendars
Partner with the Design Studio Manager and sales team to plan and manage events, addressing issues as they arise
Attend and support events, networking functions, and conferences to develop and strengthen customer relationships
Serve as liaison for facilities and maintenance needs, including basic troubleshooting and minor repairs
Provide operational support for the NYC Design Studio, responding to customer requests and inquiries
Support onboarding and training for new sales representatives and distribution partners