Inside Sales Manager

tapouts • Los Angeles, CA

2d • Onsite

About The Position

tapouts is seeking an Inside Sales Manager to build and lead their phone sales channel. This role is a player-coach position, starting with hands-on sales activities and evolving into team leadership and broader operational responsibilities. The ideal candidate will have experience building and managing phone sales teams, a data-driven approach, and a passion for contributing to a mission-driven company that empowers children with social-emotional skills.

Requirements

• 4 to 6 years of phone sales experience, with at least 1 to 2 years in a team lead role
• Experience across both B2C and B2B customer sales.
• Proven experience recruiting, onboarding, and developing high-performing phone sales teams
• Have built or significantly improved a phone sales motion. Set up scripts, queue logic, scoring, and reporting from the operational level.
• Can close deals personally. You're still comfortable on the phone and can step into any motion at any time.
• Data driven. Comfortable with conversion rates and SLA metrics
• Compliance aware. TCPA, auto renewal disclosures, and 10DLC are concepts you've worked with or are willing to learn quickly.
• Thrive in a fast paced startup environment and bring order to chaos.
• Are an exceptional communicator. You write clear scripts, coach with precision, and represent the company well to parents.

Nice To Haves

• Preferred experience in sales within the education, EdTech, or coaching industry

Responsibilities

• Own all call motions: welcome, post-trial conversion, no-show recovery, and concierge.
• Build and maintain scripts, objection handling, and queue policies based on real data.
• Start on the phones (60% of your time), personally handling high-stakes conversions and complex objections while managing the team.
• Hire, onboard, and develop agents from one to three-to-five.
• Build the ramp program, run weekly call scoring, and lead 1:1 coaching.
• Own SLA compliance, conversion rates, and churn.
• Run daily standups, weekly KPI reviews, and stay current on TCPA and 10DLC compliance.
• Partner with Operations, Customer Service, Marketing, and Engineering to align on capacity, handoffs, messaging, and tooling.

Benefits

• Competitive base plus variable. Base pay plus per conversion commission on calls you take, structured to reward performance.
• Healthcare, dental, vision, competitive PTO, and parental leave.
• Direct partnership with the founding team and a clear runway to grow into a broader phone operations role.
• The autonomy to build the channel your way. The playbook, the team, the operating cadences.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed