Inside Sales Manager

Winchester Interconnect•Orange, CA

9d•$115,000 - $155,000

About The Position

The Inside Sales Manager is a high impact leadership role responsible for directing the daily operations of the inside sales, and account management teams. This position serves as the critical operational bridge between external customers, field sales, engineering, and manufacturing operations to maximize revenue, ensure flawless contract review, and guarantee pipeline accuracy. The ideal leader is mathematically disciplined, a champion of data hygiene, possesses exceptional communication standards, and can maintain rigid organizational compliance within a high-growth environment.

Requirements

5+ years of progressive experience managing Inside Sales, or Account Management teams within a highly regulated manufacturing environment (Aerospace, Defense, Medical Device, or Electronics preferred).
Bachelor’s degree in Business Administration, Operations Management, Supply Chain, or a related technical field (or equivalent validated experience).
Demonstrated mastery of manufacturing metrics specifically Bookings, Billings, and Backlog tracking.
Advanced proficiency in data manipulation (e.g., advanced Excel/Google Sheets, pivot tables, VLOOKUPs) is required.
Deep operational knowledge of Enterprise ERP (GlobalShop, Visual) frameworks and CRM software (Salesforce experience highly preferred).
Familiarity with high-reliability industry compliance (e.g., ISO9001, AS9100, or mil-spec qualifications)
A decisive, unyielding commitment to organizational values; proven ability to hold teams accountable while managing under pressure without loss of professional decorum.

Responsibilities

Directly manage, train, and mentor the Account Managers and sales team; establish structured succession planning, career development pathways, and ongoing performance management frameworks.
Conduct mandatory, consistent weekly 1:1 alignment check ins and coaching sessions with all direct reports to eliminate execution gaps and ensure departmental transparency.
Continuously evaluate the team to identify knowledge gaps; propose and execute comprehensive training programs to optimize workforce efficiency, quality, and workplace safety.
Oversee the Sales team to ensure the active order backlog is meticulously managed, validated, and aligned with manufacturing capacity.
Develop, maintain, and publish departmental KPI scorecards covering bookings, billings, backlog health, quote responsiveness, and customer satisfaction.
Lead weekly business reviews to analyze customer demand, pipeline activity, past due orders, and strategic account health, driving immediate cross functional corrective actions.
Provide data backed, highly accurate revenue and demand forecasts to operations and leadership to support production scheduling, capacity planning, and site inventory optimization.
Enforce strict data integrity within Salesforce, ensuring opportunity lists are routinely reconciled, duplicate entries are removed, and pipeline forecasting is audit-ready.
Oversee the technical review of customer purchase orders, flow down requirements, quality specs, and specialized electronic portals to guarantee absolute regulatory compliance.
Partner seamlessly with Engineering, Quality, Operations, and Supply Chain teams to proactively manage product availability, communicate lead times, and optimize shipping schedules.
Establish a professional, transparent internal and external communication standard; ensure all customer facing notifications regarding systemic quality, certifications, or delivery constraints are meticulously vetted and approved by leadership before distribution.
Interface directly with key customers to resolve highly escalated complaints by systematically determining the operational root cause and engineering permanent solutions.