Inside Sales Manager
About The Position
Huyett, a 120-year-old industrial fasteners master distributor, is seeking an Inside Sales Manager to lead the startup of a new call center team. This role will partner with the North American sales force to drive national business growth. The Inside Sales Manager will also support existing account management operations and a Will Call desk, overseeing front-line leaders and supervisors. The ideal candidate is an enterprising leader with a focus on process and team building, capable of establishing new teams and processes with support from senior management. This position requires navigating the technical nature of product lines, managing workflow discipline, and stewarding a performance management and professional development program. The call center's focus is on relationship development, not hard selling, and is intended to be a long-term, AI-resistant function.
Requirements
- Sales or customer service management experience
- Experience with managing multi-level work teams
- Outstanding leadership, coaching, and organizational development skills
- Excellent written and verbal communication skills
- Evidence of success in people management, career development, and achievement of results in the body of work
Nice To Haves
- Experience in industrial distribution and power transmission segments preferred
Responsibilities
- Manage and direct a two-level work team including Call Center, Customer Service Will-Call, and Key Accounts
- Optimizing time-to-quote and customer response times
- Earn new business with call center relationship management and gentle prospecting
- Utilize, review, and develop data analysis/reporting tools for tracking success
- Identify and communicate business opportunities as applicable
- Foster an environment of trust and credibility while developing a business partnership with internal and external customers
Benefits
- Triannual profit sharing bonuses
- 401(k), with a generous employer match and a year-one full vestment
- Full benefits, including discounted health insurance options for non-tobacco users
- Generous paid-time-off policies, including paid holidays, bereavement, and parental leave
- Comprehensive on-boarding training program
- Great culture with supportive teammates
- Supportive managerial feedback
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
