Inside Sales Manager

Creative Safety Supply • Beaverton, OR

9d • Onsite

About The Position

We are looking for a hands-on Inside Sales Manager to lead and develop a team of Account Managers responsible for managing inbound leads and early-stage customer interactions. This role owns the front end of the sales process, ensuring leads are handled accurately, followed up consistently, and moved through the pipeline efficiently. The Inside Sales Manager is responsible for team performance, operational execution, and establishing a culture of ownership, accountability, and customer focus. This is not a traditional closing-focused sales management role. Success comes from building and leading a high-performing team that consistently delivers strong customer experiences, maintains CRM discipline, and drives opportunities through the pipeline.

Requirements

• 5+ years of experience in inside sales, account management, sales support, customer operations, or a related field
• 2+ years of direct people leadership experience
• Experience managing performance through KPIs, coaching, and accountability
• Strong understanding of CRM platforms and pipeline management
• Excellent communication and problem-solving skills
• Ability to operate effectively in a fast-paced environment
• Strong organizational skills and attention to detail
• Proven ability to work cross-functionally and build productive relationships

Nice To Haves

• Experience in a manufacturing, industrial, distribution, or product-based environment
• HubSpot experience
• Experience creating or improving sales processes and SOPs
• Background in both customer support and sales environments

Responsibilities

• Manage, coach, and develop a team of 10–12 Account Managers
• Conduct regular 1:1s, performance reviews, and coaching sessions
• Set clear expectations around activity, follow-through, customer service, and accountability
• Support employee development and career growth
• Assist with hiring, onboarding, and training new team members
• Monitor inbound lead flow and ensure timely follow-up across the team
• Track key performance metrics, including activity levels, response times, conversion rates, and lead quality
• Identify performance gaps and implement coaching or corrective action as needed
• Ensure opportunities are handled consistently and moved through the sales process effectively
• Maintain high standards for CRM accuracy and data integrity
• Ensure customer requests, leads, and opportunities are handled thoroughly and without gaps
• Support escalations and complex customer situations when necessary
• Reinforce accountability for completing work, not just initiating it
• Identify breakdowns in workflows, communication, lead routing, or customer experience
• Develop and implement process improvements that increase efficiency and consistency
• Establish and maintain best practices across the team
• Support the ongoing development of the inside sales function
• Partner closely with Sales, Marketing, Operations, and Customer Support teams
• Ensure smooth transitions between departments and customer touchpoints
• Remove obstacles that impact team performance or customer experience
• Help align departmental objectives with broader company goals

Benefits

• A hands-on leadership role with both people and process accountability
• The opportunity to help build and shape a growing inside sales function
• A collaborative environment with significant cross-functional interaction
• A mix of coaching, process improvement, problem-solving, and operational management

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed