Inside Sales Manager

Capital One•Plano, TX

8d•Remote

About The Position

As a Remote Inside Sales Manager (Remote ISM) at Capital One, you will lead, motivate, and oversee a high-performance team of up to 10 Remote Relationship Managers and Assistant Relationship Managers. In this role, you will ensure strict adherence to sales protocols while driving results—including loan originations and product sales—to consistently meet and exceed Sales Performance Objectives. This position monitors and grants credit exceptions within authorized policy limits. Additionally, you will train, develop, and certify your team to effectively sell and support Capital One Auto products, including the Navigator Platform, Pre-Approval, and Direct Mail, while providing the coaching necessary to master essential sales processes. Balancing team leadership with direct market execution, you will also manage a defined territory of dealers. In this capacity, you will drive business growth through proactive relationship building, negotiation, and the strategic decisioning of submitted applications.

Requirements

High School Diploma, GED or Equivalent Certification
At least 2 years of Financial Services Experience or Business to Business Sales Experience

Nice To Haves

Bachelor’s Degree
2+ years of experience in Indirect Auto Finance
2+ years of experience in Credit Underwriting
3+ years of experience in Sales and Marketing

Responsibilities

Responsible for providing expert sales coaching in a hybrid environment (in person, remote, and in the field) to ensure your high-performance sales team meets and exceeds all critical performance objectives.
Must possess a well-developed capacity to analyze and organize a sales team of representatives, including driving efficiencies in time management, account management, problem-solving, and dealer/customer interaction skills.
Ownership of the team’s recruiting, interviewing, hiring, onboarding, and continuous development of associate talent.
Offer impactful performance feedback through intentional employee recognition, rewards, and disciplinary action when necessary, while guiding employee success using a framework that encourages open contribution, feedback, and professional growth.
Empower career development planning and progression opportunities; delegate responsibility effectively while welcoming mutual accountability and regular feedback.
Foster a collaborative spirit of teamwork and cohesion by demonstrating transparent communication through regular group and one-on-one meetings, aligning with Capital One’s open culture and the deep appreciation of diversity of people and thought.
Strategically analyze data, statistics, and operational results, transforming low outcomes into innovative solutions.
Manage employee work schedules including vacations, holidays, paid time off, and overtime opportunities, making sure the broader team and coverage needs are met.
Must be able to work independently and in collaboration with peers and teammates on assigned cross-functional tasks and projects to efficiently achieve operational alignment and mutual business objectives while strictly meeting all deadlines.