Inside Sales Manager (Analytical Instruments)

Emerson•Shakopee, MN

8d•$120,000 - $135,000•Onsite

About The Position

Emerson is seeking a Senior Inside Sales Manager (Analytical Instruments) at their Shakopee, MN location. This role is responsible for ensuring best-in-class customer support and sales generation for Rosemount products by leading the Analytical Inside Sales team. The position involves providing leadership to the NA Analytical Instruments Customer Care team to meet sales goals, facilitating communication between inside and outside sales, and partnering with NA Sales and Marketing on sales programs. The role also includes active participation in the Analytical Instruments leadership team, leading Global Customer Care activities, supporting Global Demand for specific businesses, and working with Product Management on go-to-market strategies. The Inside Sales Manager will develop customer support processes, ensure timely responses to sales and customer inquiries, promote effective selling behaviors, and organize workloads to meet customer and company objectives. A key aspect of the role is fostering a successful team environment through team building, individual development, and recognition.

Requirements

Bachelors Degree in Engineering or Technical field
Minimum of eight (8) years experience in a related field
Strong communication skills, both written and verbal
Proven business insight, with the ability to work both independently and as part of a team
Experience managing direct reports required
Authorized to work in the United States without sponsorship now and in the future
Individuals with temporary visas such as E, F-1 (including those with OPT or CPT), H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Nice To Haves

Proven track record and successful history of achieving goals and sales targets
Previous experience working with other world areas

Responsibilities

Providing leadership to the NA Analytical Instruments Customer Care team (L&C and F&G) to meet stated Sales goals for the group. This includes providing tools and coaching for incremental sales growth, facilitating effective communication between the Inside and Outside sales force, and partnering with NA Sales and Marketing on Sales programs for the year.
As an active member of the Analytical Instruments leadership team, providing voice of customer and voice of sales team for lead time expectations, lead time escalations, strategic business priorities, etc.
Leading Global Customer Care activities for the L&C and F&G businesses.
Supporting a team responsible for Global Demand, both Interco and Trade, on the Mexicali factory including the assistance of analyzing key KPIs for Service Level, Finished Goods, and Sales through close interactions with the Mexicali factory.
Working with Product Management teams to develop go-to-market plans, positioning strategies, and sales enablement materials.
Developing processes for the effective delivery of customer support.
Assuring accurate and timely response to both NA and World Area field sales and customers regarding orders, quotations, and other customer related activities.
Promoting effective selling behaviors and ensures the development of customer relations
Organizing workloads, developing strategies, and implementing plans to support both the customer’s needs and Emerson’s objectives.
Passionate about creating a successful team environment through team building and individual development and recognition.