Inside Sales Manager

FOXHAVEN ROOFING GROUP LLC • Jensen Beach, FL

1d

About The Position

Fox Haven Roofing is looking for an experienced, results-driven Inside Sales Manager to lead our growing call center team. This leadership role is responsible for managing inside sales representatives, driving appointment-setting performance, coaching team members, and ensuring exceptional customer experiences. The ideal candidate is an energetic leader with a proven track record of building successful sales teams and achieving measurable results.

Requirements

• Experienced, results-driven Inside Sales Manager
• Proven track record of building successful sales teams
• Proven track record of achieving measurable results
• Energetic leader

Responsibilities

• Recruit, train, coach, and develop a team of inside sales representatives and appointment setters.
• Manage daily call center operations, including scheduling, productivity, and performance monitoring.
• Establish and track key performance indicators (KPIs), including call volume, contact rates, appointments set, conversion rates, and revenue.
• Conduct regular coaching sessions, call reviews, and performance evaluations to improve individual and team results.
• Develop strategies to increase lead conversion and maximize appointment quality.
• Work closely with the outside sales, marketing, and operations teams to ensure a seamless customer experience.
• Monitor CRM activity to ensure accurate lead management, reporting, and follow-up.
• Create a positive, competitive, and motivating team culture focused on accountability and continuous improvement.
• Analyze reports and trends to identify opportunities for process improvements and increased efficiency.
• Ensure compliance with company policies, customer service standards, and applicable regulations.

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed