Inside Sales Manager

Waste Management, Inc. (WM)•Kitchener, ON

17d•$95,000 - $120,000•Hybrid

About The Position

Manages the activities of the Area's Inside Sales Team and provides an accomplished level of expertise in the sale of WM services over the telephone to customers resulting in additional revenue. Develops and implements appropriate sales and marketing programs to meet current and future customer needs and provides guidance and direction to Inside Sales Team members. This role will directly lead a team of 3 supervisors and indirectly lead 25 inside sales team members.

Requirements

Bachelor's Degree (accredited) or in lieu of degree
High School Diploma or GED (accredited) and 4 years of relevant work experience.
3 years of relevant work experience in business-to-business sales management
3 years plus 3-years in direct business-to-business sales (in addition to education experience).

Nice To Haves

CRM Knowledge (Salesforce)

Responsibilities

Maintains and reinforces the corporate sales strategy and design with the Inside Sales Team.
Establishes and maintains a high level of customer satisfaction on all sales transactions. Communicates to and works with the Market Area Sales Manager to help resolve unique customer issues.
Supervises activities of the Inside Sales Department. Ensures team members meet or exceed sales call activity goals for new sales, lead generation and contact productivity.
Forecasts and recruits qualified candidates for available and/or upgraded Inside Sales Team positions.
Develops and executes ongoing training that provides both formal training and informal coaching sessions to all Inside Sales Representatives. Encourages feedback and is available to answer questions, provide direction and/or offer assistance when needed. Updates all Inside Sales Representative reference material as appropriate.
Participates in training and coaching the Inside Sales staff.
Assists in communicating and maintaining the Area’s pricing and service strategies.
Sets up and maintains accurate customer records for all customer interactions. This includes prospect data, contracts, orders and service machine documentation.
Works with the Area Sales Manager to develop and implement strategies to upsell and cross sell to customers via outbound calls.
Communicates goals to Inside Sales Representatives. Arrange for proper training, if necessary so Inside Sales Representatives may successfully meet expectations.