Inside Sales Manager

LUMINULTRA TECHNOLOGIES • Linthicum, MD

22h • CA$65,000 - CA$75,000 • Hybrid

About The Position

At Luminultra, we don’t just test for microbes, we bring clarity to uncertainty. Our tools and services empower industries to get the insights they need to act with speed, precision and confidence. As a global leader in applied molecular diagnostics, we support organizations across the water, energy and food sectors - where microbial risks can threaten safety, compliance and operational performance. Through our suite of innovative testing solutions and expert services, we equip frontline teams with the insights they need to make high-stakes decisions quickly and accurately. Behind every test result is a deeper purpose: to help industries and communities thrive. From detecting early-stage contamination in food production, to ensuring asset integrity in complex industrial systems, to identifying pathogens in water networks, our work is about keeping essential operations moving with less risk and greater resilience. Founded in 2003 and headquartered in Fredericton, New Brunswick, Luminultra has grown into a globally recognized company with a team located across Canada, the U.S., the UK and France. We’re united by a shared vision: a resilient world where industries and communities thrive with clarity and control over microbial risks. Join us and be part of an innovative, collaborative team that shows up every day for our customers, and for each other. Luminultra is recruiting an Inside Sales Manager to lead our dynamic and growing team of Inside Sales professionals. Success will be measured through revenue growth within our portfolio of technologies and solutions. In this role, you will engage closely with your team of front-line sellers to generate and nurture new business opportunities, while educating potential and existing customers on the value of Luminultra’s expertise and solutions. You and your team will drive targeted account growth through inbound and outbound lead management, using strategic outreach to build interest, secure commitment, and accelerate sales across our portfolio. We’re seeking a driven, competitive leader who is passionate about achieving revenue targets, coaching and mentoring others, and building a world-class Inside Sales team. You will leverage modern digital lead generation tools, a CRM, and multi-channel outreach to guide the team in creating, qualifying, and closing new business opportunities. Along the way, you will coach best-in-class business development practices to engage new prospects, re-activate dormant accounts, and accelerate customer acquisition.

Requirements

• 2-5 years of sales management experience, with prior inside sales experience
• Results-driven and competitive, with a proven ability to build strong relationships, overcome rejection, and deliver results
• Self-motivated, with a desire to grow within a high-growth organization and progress into more senior roles
• Strong written, verbal, and listening skills, with the ability to understand and empathize with customer needs
• Collaborate team player who prioritizes collective success over individual achievement

Nice To Haves

• Educational background in business, science or engineering is an asset

Responsibilities

• Direct, lead, and take responsibility for the inside sales representatives’ daily activities.
• Track metrics to make data-informed decisions about inside sales strategy.
• Recruit, hire, and onboard new inside sales representatives.
• Devise and implement training programs.
• Set individual and team goals.
• Keep alignment and cooperation with the Vertical Market Teams ensuring mutual support and success.
• Champion opportunities to consistently improve the Luminultra experience.
• Drive customer retention, reduce churn, and increase customer satisfaction.
• Ensure alignment, engagement, and downstream ownership of Marketing initiatives to grow market share, improve customer experience and build Luminultra brand awareness and reputation.
• Map the customer journey and identify opportunities to proactively intervene on the client’s behalf.
• Routine auditing of the customer journey to identify and fix gaps.
• Test new strategies for driving customer value.
• Continually review and evolve the collection of processes Luminultra uses to track, oversee, and organize every interaction with the customer.
• Conduct research to discover new techniques necessary to drive greater customer adoption of Luminultra services and solutions.
• Be willing to travel 10-15% of your time.
• Other duties as assigned.

Benefits

• generous paid time off policies, such as 5 paid flex/sick days, 2 volunteer days, and 3-weeks paid vacation and 10 paid holidays
• group 401k plan with 3% company matching contributions
• firm sponsored social events
• opportunities for performance bonus pay based on target achievement
• eligibility for health, dental, vision, life, and LTD benefits (family and single coverage) along with mental health resources and an Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 11-50 employees