Inside Sales Manager
About The Position
The Inside Sales Manager is responsible for leading, coaching, and developing the Inside Sales Representative team to achieve sales growth, customer satisfaction, and operational excellence for the Elevator & Escalator Business Unit. This role ensures the team delivers a superior customer experience, manages the quote-to-order process efficiently, and supports the business’s profitability and strategic goals. The Inside Sales Manager collaborates closely with Sales, Operations, Credit, and other cross-functional teams to drive continuous improvement and best practices. The Inside Sales Manager prioritizes the company values in all activities: DRIVE: We aim to lead the industry evolution, combining our ability to develop our people and our business in a clear direction while anticipating customer needs. TRUST: We want to create an environment of trust that exploits diversity and collaboration, where people are empowered to make decisions with integrity. SIMPLICITY: We bet to simplify anything we can, focusing on high value generating activities and timely decisions to boost our Company results.
Requirements
- Bachelor’s degree preferred; relevant experience in sales management or customer service leadership required.
- 3+ years of experience in inside sales, customer service, or related field; prior management experience strongly preferred.
- Strong organizational, analytical, and communication skills.
- Proficiency in MS Office (Excel, Word, PowerPoint); experience with CRM/ERP systems.
- Ability to manage multiple priorities in a fast-paced environment.
- Demonstrated ability to lead, motivate, and develop a team.
Nice To Haves
- Technical aptitude and experience in industrial or B2B environments a plus.
Responsibilities
- Lead, mentor, and develop the Inside Sales Representative team, fostering a high-performance, customer-centric culture.
- Set clear goals and expectations, monitor performance, and provide regular feedback and coaching.
- Oversee the management of customer quotes, orders, and backlog to ensure on-time delivery and customer satisfaction.
- Ensure proactive follow-up on leads, outstanding quotes, and customer inquiries.
- Drive adoption of digital tools and systems (e.g., Myprysmian.com, online marketplace) to enhance customer experience and team efficiency.
- Collaborate with Sales Managers to identify threats, opportunities, and develop strategies for customer retention and growth.
- Monitor and manage team workload, prioritizing urgent customer needs and balancing resources.
- Ensure compliance with pricing, credit, and return policies.
- Analyze sales data and generate reports to provide insights on backlog, order status, and team performance.
- Lead initiatives to improve processes, reduce errors, and increase operational efficiency.
- Represent the Inside Sales team in cross-functional meetings and projects.
- Support the professional development of team members through training and skill-building.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
