Inside Sales Manager

Endries International, Inc.•Brillion, WI

11h•Hybrid

About The Position

The Inside Sales Manager is responsible for leading, coaching, and scaling a team of Account Managers who support and grow a high-volume portfolio of non-VMI customer accounts. This role is accountable for delivering profitable revenue growth, customer retention, and sales productivity through a disciplined inside sales operating model. This leader drives results through clear metrics, standardized processes, and continuous improvement — ensuring consistent execution across inbound and outbound sales activities. The position focuses on process excellence, data-driven performance management, and operational efficiency, rather than direct ownership of customer accounts.

Requirements

Strong understanding of inside sales and account management principles, particularly within high-volume customer portfolios
Ability to drive performance through metrics, coaching, and structured processes
Strong analytical skills with the ability to interpret leading and lagging indicators and translate data into actionable insights
Excellent communication and leadership skills, with the ability to coach, influence, and develop team members
Ability to manage multiple priorities and drive consistency in a fast-paced, dynamic environment
Effective problem-solving skills and ability to navigate customer and operational challenges
Ability to collaborate cross-functionally and build strong internal partnerships
Ability to balance customer needs with pricing and margin expectations to support profitable growth
Self-motivated with a strong sense of ownership and accountability
High attention to detail and organizational skills
Proficiency with Microsoft Office products and CRM systems
Associate degree in Marketing, Business, or equivalent preferred
5+ years of progressive experience in sales, account management, or customer-facing roles
2+ years of leadership experience in a sales or service environment
Demonstrated history of exceptional leadership and team-building capabilities, effectively overseeing and developing teams for measurable success
Valid driver's license required

Nice To Haves

Fastener and other class C product knowledge are a plus
Experience recruiting and onboarding sales team members preferred

Responsibilities

Own and drive team performance against key metrics, including revenue growth, gross margin, customer retention, call activity, conversion rates, pipeline coverage, and average response time
Establish weekly, monthly, and quarterly performance targets aligned with regional and company goals
Lead structured pipeline reviews and performance discussions using CRM data and sales analytics to identify trends, gaps, risks, and opportunities within the account portfolio
Monitor leading and lagging indicators to proactively identify risks and growth opportunities
Design, implement, and continuously refine standardized inside sales processes for inbound inquiry handling, outbound outreach, and opportunity management
Drive a culture of continuous improvement by identifying workflow inefficiencies, reducing handoffs, and improving cycle time
Partner with Sales Operations and Marketing to improve CRM utilization, data quality, reporting accuracy, and lead generation follow-through
Ensure consistent and accurate documentation of customer interactions, opportunities, and account details within CRM systems
Recruit, onboard, coach, and develop Account Managers to achieve consistent, measurable performance
Conduct regular coaching sessions focused on activity quality, conversion effectiveness, and customer outcomes
Use objective performance data — including revenue growth, retention rates, and call activity — to support recognition, development planning, and employee relations
Establish clear performance expectations and provide structured feedback through formal and informal channels
Ensure efficient account segmentation and coverage models to allocate team time and resources based on business impact
Develop and drive outbound sales strategies, including targeted outreach to lapsed customers, low-activity accounts, and new opportunities
Identify opportunities to grow existing accounts through cross-sell, upsell, and reactivation efforts
Support pricing discipline and product mix optimization aligned with company margin expectations
Collaborate cross-functionally with operations and procurement to resolve customer issues and support sales execution
Ensure compliance with all company policies and applicable regulations (OSHA, ISO, etc.)
Stay informed on industry trends, customer needs, and internal capabilities to support team effectiveness
All other duties as assigned