Inside Sales Manager

Pregis • Sussex, WI

5d • Hybrid

About The Position

The Inside Sales Manager leads a team responsible for delivering exceptional customer service, driving revenue growth through Inside Sales, as well as supporting strategic accounts. Partnering closely with Regional Sales Managers, Sales Specialists, Account Managers, Operations, Supply Chain, and Manufacturing teams, the Inside Sales Manager ensures customers receive best-in-class support while identifying opportunities to expand product adoption, improve profitability, and strengthen long-term customer relationships. The role serves as a critical link between customers, sales, and operations, focusing on both customer satisfaction and growth. The Inside Sales manager will coach and develop a high performing inside sales and customer service team to deliver results and drive high customer satisfaction.

Requirements

• Demonstrated success leading teams responsible for both customer satisfaction and revenue growth.
• Possess strong communication skills, both written and verbal
• Ability to support multiple projects and meet deadlines
• Proficient in all Microsoft Office programs (Word, PowerPoint, Excel) as well as SAP
• 5+ years of leadership experience in customer service, inside sales or account management
• 3 years of SAP experience

Nice To Haves

• Bachelor's degree in Business, Packaging, Marketing, Supply Chain, or related field preferred.
• Experience within protective packaging, industrial manufacturing, packaging distribution, or related B2B industries strongly preferred.

Responsibilities

• Responsible for leading customer service, inside sales and partnering with strategic accounts
• Own team sales performance, driving sustainable volume growth aligned with the company’s objectives
• Lead, coach, train and develop Customer Service & Inside Sales professionals to ensure timely order fulfillment, customer satisfaction, and achievement of business objectives.
• Establish clear performance expectations and accountability while monitoring KPIs
• Partner with supply chain, planning, inventory management, production, and operations teams to align customer demand with operational capabilities and resolve order fulfillment challenges.
• Identify process improvements that increase responsiveness, efficiency, and customer satisfaction.
• Performs all other job duties as assigned.

Benefits

• Competitive compensation package
• Sign-on incentive
• Relocation package
• Gain-sharing programs
• Medical plan options through Blue Cross Blue Shield
• Dental and Vision coverage
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
• Company-paid Life Insurance
• 20-25% annual bonus incentive
• Short-Term and Long-Term Disability coverage
• Employee Assistance Program (EAP)
• Tuition Assistance and Continuous Development
• 401(k) with company match and immediate vesting
• Paid Time Off, Holiday Pay, and Excellent Work-Life Balance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager