Inside Sales Manager (Lending Experience Required, Arizona Resident)

Point Digital Finance, Inc.

24d • $90,000 • Remote

About The Position

We are looking for an Inside Sales Manager to join our company and support our dedicated team of Account Managers/Sales Reps. In this role, you will play a crucial part in driving top-of-funnel sales activities by addressing daily needs and enhancing sales performance through effective goal setting, recognition, coaching, and mentoring. As an Inside Sales Manager, you will cultivate a culture of continuous learning by coordinating ongoing sales training sessions. You will handle the hiring and onboarding of new Account Managers/Sales Reps, serve as a key point of contact for cross-functional partners on sales-related initiatives, and develop and implement key sales initiatives to drive business growth.

Requirements

• Must be a resident of Arizona.
• Must have passed a mortgage broker’s test (section 6-908) and meet any related state compliance requirements.
• Minimum three years’ experience as a mortgage broker, or equivalent lending experience in a related business within the last five years.
• 5+ years of experience in sales management, with a focus on performance management for telephonic or inside sales teams.
• Demonstrated ability to analyze performance data, identify trends, and drive operational improvements.
• Strong decision-making and problem-solving skills; able to prioritize and align outcomes with business goals.
• Skilled in coaching, mentoring, and developing high-performing sales teams.
• Effective in conflict resolution, fostering collaboration, and engaging stakeholders as needed.
• Must be able to attend four onsite events per year (travel required).
• Ability to obtain and maintain a Mortgage Loan Originator (MLO) license under SAFE Act/Regulation Z within 60 days of start date (company-sponsored).

Nice To Haves

• Experience in Real Estate, Mortgage, or HELOC industries is strongly preferred.
• Proven experience leading complex operational or strategic initiatives.
• Prior experience managing remote teams is a plus.

Responsibilities

• Review and manage team calendars daily to ensure sales coverage.
• Work with Account Managers/Sales Reps to overcome complex homeowner scenarios.
• Resolve homeowner complaints.
• Establish monthly sales goals.
• Monitor quantitative and qualitative performance by evaluating sales reports and listening to sales calls.
• Provide coaching to Account Managers/Sales Reps who do not meet performance expectations.
• Conduct 1:1s and team meetings.
• Develop and implement monthly sales training plans.
• Interview and hire new Account Managers.
• Guide new Account Managers/Sales Reps through the onboarding process.
• Meet with cross-functional partners regularly to provide support on sales-related initiatives.
• Develop and implement strategies for call campaigns, including establishing call volume expectations, creating scripting, establishing SLAs, etc.
• Optimize new and existing sales processes to increase the ease and productivity of your team while improving the customer experience.

Benefits

• Generous health benefits: We provide comprehensive medical, dental, and vision plans with options for flexible spending accounts (FSA) and health savings accounts (HSA).
• Unlimited paid time off: Recharge with unlimited paid time off and 10 company holidays.
• Flexible remote and onsite work: Our teams work from many different locations and time zones. We support fully remote work and also have an amazing in-person environment in our downtown Palo Alto, CA HQ.
• Fully paid parental leave: Point will supplement state Paid Family Leave (PFL) so employees receive 100% of their regular base pay, plus two additional weeks of fully paid leave after state PFL ends. In states without PFL, Point offers up to 8 weeks of paid parental leave. In addition, employees also receive 4 weeks of fully paid transition time, during which you may work 2–3 days per week while receiving full base pay.
• Equity: We offer meaningful equity because we believe in sharing the value you help create. Your contributions directly impact our growth, and your equity gives you a stake in our future success.
• Financial wellness: We provide 401K retirement plans for employees as well as guaranteed life insurance and short- and long-term disability coverage.
• Extra work/life benefits: We provide monthly stipends for internet, mobile plans, wellness perks, a one-time home office reimbursement, and company provided equipment including a MacBook and monitor.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed