Resident Experience Manager

CONAM Management Corporation•Costa Mesa, CA

3d•$23 - $24•Onsite

About The Position

We are seeking an enthusiastic Resident Experience Manager to join our team at The Tower on 19th in Costa Mesa, CA. In this role, you will lead the full resident experience from inquiry to move-out, driving service excellence, retention, community presentation, marketing outreach, and engagement initiatives. Partner with management and maintenance to ensure operational efficiency, lease compliance, accurate administration, and a high-quality community environment.

Requirements

2+ years of multifamily leasing, hospitality, or customer experience leadership.
Proven ability to manage high-touch customer journeys and deliver exceptional service.
Strong eye for detail, design, and environmental presentation.
Experience with event planning, social media content, and local marketing campaigns.
Analytical skills, problem-solving capability, and innovative thinking
Thrive in a fast-paced environment and can handle multiple responsibilities, including leasing apartments, conducting tours, managing paperwork, and addressing resident needs.
Proficient in Microsoft Office (Word, Excel, and Outlook), and comfortable learning or knowing property management software like Yardi, MRI, or other leasing and property management systems.
Possess a friendly, energetic, and approachable personality that resonates with both prospective and current residents.
Available to work weekends, which is essential for meeting the needs of potential residents and conducting tours during high-traffic hours.
Physically able to lift and carry items weighing up to 25 pounds.

Responsibilities

Lead the full resident lifecycle from inquiry to move-out, ensuring exceptional service, proactive engagement, effective issue resolution, strong retention efforts, and consistent reputation management.
Maintain curb appeal, model readiness, signage quality, and professional standards to ensure a welcoming, high-quality community environment.
Support digital marketing, lead generation, outreach initiatives, event promotion, inventory awareness, and resident communication strategies.
Plan and execute budget-conscious community events, monitor lease expirations, and drive renewals, referrals, and long-term retention.
Partner with management and maintenance to ensure service excellence, unit readiness, timely follow-ups, and accurate administrative support.
Oversee applications, leases, inspections, rent processing, financial recordkeeping, policy enforcement, vendor coordination, and office organization.
Other duties as assigned.