Inside Sales Lead & Customer Success (Supporting Eastern Time Zone)

Hugel Aesthetics•Newport Beach, CA

23d•$95,000 - $110,000•Remote

About The Position

The Inside Sales Lead & Customer Success role is central to Hugel Aesthetics' U.S. launch, operating at the intersection of sales execution, customer experience, and operations. This individual will partner closely with Field Sales Representatives and serve as a primary point of contact for customers, ensuring a seamless, high-touch customer experience while supporting revenue execution and scalable growth. The role supports Eastern time zones, with the workday beginning at 6:00 am Pacific. This is a unique opportunity for someone who thrives in a fast-paced, entrepreneurial environment, enjoys building relationships, and wants broad exposure across sales, customer success, and operations to make a significant impact.

Requirements

3–5+ years of experience in customer success, inside sales, or account management
Experience in a high-volume, fast-paced customer-facing environment
Strong communication, organization, and problem-solving skills
High attention to detail with the ability to manage competing priorities
Proficiency in Microsoft Office (Excel, Outlook, Word)

Nice To Haves

Medical device, pharma, or aesthetics experience preferred
Experience with Salesforce and ERP/order management systems (e.g., SAP)
Experience supporting field sales teams in a B2B or healthcare environment
Bachelor’s degree or equivalent experience

Responsibilities

Drive Inside Sales & Account Performance: Partner closely with Field Sales Representatives to support account performance, pipeline progression, and reorder activity.
Proactively engage customers through outbound outreach (reorders, promotions, lifecycle touchpoints).
Support program enrollment, sample coordination, and promotional execution.
Deliver consultative support through strong product and business knowledge.
Own the Customer Experience: Serve as a primary point of contact for inbound customer inquiries (phone, email, web).
Manage the full customer lifecycle, including onboarding, account setup, and ongoing support.
Build strong, long-term relationships with practices and key stakeholders.
Communicate proactively on order status, product availability, and account updates.
Ensure accurate order execution, fulfillment coordination, and issue resolution.
Document and manage all customer interactions in Salesforce.
Enable Operational Excellence: Partner cross-functionally with Finance (AR), Supply Chain, and 3PL partners to resolve customer needs.
Deliver a high-touch, best-in-class customer experience with professionalism and urgency.
Manage multiple priorities in a fast-paced environment while meeting service expectations.
Identify and drive process improvements to enhance efficiency and customer satisfaction.