Inside Sales & Customer Success Representative

Pest Hunters/Humbug Holiday Lighting • Clarksville, TN

2d • Hybrid

About The Position

Pest Hunters and Humbug Holiday Lighting are rapidly growing home service companies serving Clarksville, Nashville, Franklin, and surrounding Middle Tennessee communities. We are a locally owned and operated company focused on delivering exceptional customer service while building long-term relationships with our customers. As we continue to grow, we are looking for an Inside Sales Representative who can help us convert more leads into customers while delivering an outstanding customer experience. The Inside Sales Representative is responsible for following up on leads, scheduling appointments, closing pest control services over the phone, re-engaging past customers, and helping our team maximize every opportunity. This is a revenue-generating position that plays a critical role in the growth of our company. This is a hybrid position. Some in-office time will be required for training, team meetings, collaboration, and ongoing business activities. However, much of the outbound calling and follow-up work can be performed remotely.

Requirements

• Comfortable making outbound calls
• Strong verbal communication skills
• Organized and detail-oriented
• Comfortable using CRM and business software

Nice To Haves

• Inside sales, appointment setting, customer service, call center, or home services experience
• Pest control experience
• Home services experience
• GoHighLevel, ServiceMinder, or CRM experience
• Outbound sales experience

Responsibilities

• Contact new leads quickly after they inquire
• Follow up on web leads, Yelp leads, and marketing-generated leads
• Qualify prospects and answer questions
• Schedule in-home consultations for lighting projects
• Quote and close residential pest services over the phone
• Follow up on unsold estimates
• Re-engage former customers and past prospects
• Confirm appointments and support customer communications
• Help generate online reviews and referrals
• Maintain accurate notes and updates within company systems

Benefits

• Competitive hourly pay
• Performance-based bonuses
• Commission opportunities
• Flexible scheduling
• Advancement opportunities
• Flexible hybrid work environment
• Positive and supportive team culture
• Direct impact on company growth
• Opportunity to grow into full-time sales, operations, or management roles
• Flexible work from home options available

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed