Inside Sales & Customer Success Specialist

OnHires

3d • Remote

About The Position

Our client is an e-commerce company specializing in home water filtration systems in the US market. They are expanding their remote international team and looking for an Inside Sales & Customer Success Specialist. This is a hybrid role combining sales ownership with customer support execution. The role structure is approximately 70% Sales and 30% Customer Support. The ideal candidate should have a strong sales mindset, experience with inbound and outbound communication, and confidence in closing deals independently.

Requirements

• 3+ years of proven experience in sales, revenue generation, and deal closing.
• Fluent American English (spoken and written) - this is a strict requirement with zero exceptions.
• Solid experience working with CRMs ( Zoho CRM is highly preferred).
• High comfort level with both inbound and outbound sales calls.
• Strong objection handling, pricing discussion, and negotiation skills.
• Ability to work independently and consistently meet structured KPIs.

Nice To Haves

• Experience in E-commerce (Shopify/Amazon ecosystems) or B2B sales.
• Familiarity with logistics and fulfillment platforms such as ShipStation.
• Experience with physical product sales (home improvement, appliances, etc.).

Responsibilities

• Convert inbound inquiries into completed purchases through structured conversations.
• Conduct sales discussions focused on closing and objection handling.
• Handle consistent follow-ups, lead nurturing, and re-engagement of potential clients.
• Execute upsell and cross-sell opportunities (upgrading systems and replacement filters).
• Conduct targeted outbound outreach to warm leads.
• Maintain accurate records, logging interactions and pricing negotiations in Zoho CRM.
• Respond to customer inquiries via phone, email, and live chat with high responsiveness.
• Process orders, refunds, replacements, and provide product consultations.
• Coordinate with warehouse and fulfillment teams regarding shipping status and logistics issues.
• Provide comprehensive pre-sale and post-sale support.
• Report daily on sales activity, conversion performance, and customer feedback.
• Maintain proper CRM tagging, segmentation, and interaction logging.
• Coordinate with internal CS, CRM, and marketing teams to optimize the sales funnel.

Benefits

• Uncapped Earnings: High commission percentages tied directly to clear sales targets.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed