Inside Customer Success Manager

Nexthink • Boston, MA

8d • Hybrid

About The Position

Nexthink is seeking a Customer Success Manager to join their team. This role is responsible for ensuring customers derive maximum value from Nexthink's digital employee experience management software. The Customer Success Manager will work with IT leaders to provide insights, diagnose and fix issues, and help progress from reactive problem-solving to proactive optimization. This role is crucial in enabling Nexthink's customers to deliver better digital experiences to their employees.

Requirements

• Experience in Customer Success or a related client-facing role.
• Understanding of IT service management or digital employee experience.
• Ability to analyze data and provide actionable insights.
• Strong communication and interpersonal skills.
• Experience working with enterprise software solutions.

Nice To Haves

• Experience with Nexthink's platform or similar DEX solutions.
• Familiarity with IT infrastructure and endpoint management.
• Proven track record of managing and growing customer accounts.
• Experience in a fast-paced, global company.

Responsibilities

• Provide IT leaders with unprecedented insight to see, diagnose, and fix issues at scale impacting employees.
• Ensure customers can progress from reactive problem-solving to proactive optimization.
• Enable customers to provide better digital experiences to their employees.
• Integrate real-time analytics, automation, and employee feedback across all endpoints.
• Help IT teams solve complex technical challenges and create productive workplaces.

Benefits

• 100% covered company health, dental, and vision insurance.
• Life insurance, long-term disability, and accidental death/personal loss coverage.
• Flexible hours and unlimited vacation.
• 15 days of holidays.
• 3 extra days for volunteering.
• Hybrid work model.
• Structured onboarding.
• Free access to professional training platforms.
• Up to 16 weeks of paid leave for birthing parents/primary caregivers.
• 6 weeks paid leave for secondary caregivers.
• 401(k) plan with up to 4% company matching contributions (vesting immediately).
• Bonuses for referring successful hires after three months of continuous employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed