Customer Success & Inside Sales Manager
About The Position
About Ergotronix Ergotronix designs and manufactures ergonomic lifting and material handling equipment that helps manufacturers improve safety, productivity, and efficiency. We are a small, growing company where every person makes a meaningful contribution. We value people who are positive, organized, curious, and willing to jump in wherever they're needed. We don't believe in "that's not my job." We believe in helping each other succeed. As we continue to grow, we're looking for people who bring initiative, enthusiasm, and a desire to make an impact. If you enjoy solving problems, learning new things, improving processes, and working alongside great teammates, we'd love to meet you. Full-Time Customer Success & Inside Sales Manager Position Summary The Inside Sales Leader is often the first impression customers have of Ergotronix. This person builds relationships, responds quickly, solves customer problems, prepares quotations, and helps turn opportunities into long-term partnerships. We're looking for someone who enjoys helping people, communicates exceptionally well, and brings urgency and follow-through to every customer interaction.
Requirements
- Relevant experience in inside sales, customer service, sales support, account management, or a related role
- Experience using a customer relationship management system (CRM)
- Ability to create a positive, responsive, and professional customer experience from initial inquiry through follow-up
- Strong written and verbal communication skills
- Excellent organizational skills and attention to detail
- Ability to manage multiple priorities, follow through on commitments, and keep opportunities moving forward
- High initiative and a willingness to solve problems
- Strong Microsoft Office skills
- High integrity, sound judgment, and professionalism
Nice To Haves
- Experience with Sage 50 Quantum preferred, or the ability to learn new systems quickly
Responsibilities
- Respond promptly to customer inquiries
- Prepare quotations and proposals
- Process customer orders
- Follow up on outstanding quotations
- Coordinate with engineering on custom projects
- Support distributors and sales representatives
- Maintain CRM and customer records
- Communicate production schedules and delivery updates
- Resolve customer questions and issues
- Identify opportunities to strengthen customer relationships and grow sales
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
