Inside Sales Key Account Manager (Education), Quill
About The Position
Quill, a valuable part of the Staples family of brands since 1956, is a leader in office supplies. Acquired by Staples in 1998, Quill delivers essential services, solutions, and award-winning customer support to help customers and employees thrive. Quill offers a wide range of products from paper and ink to technology and custom print, along with an extensive selection of instant rewards. This role focuses on growing sales and profitability by developing relationships with Quill's largest and most valued customers within the education sector. The Key Account Manager will be responsible for the sales results of an assigned book of business in a national territory, managing large and complex accounts. Collaboration with category experts and internal partners is crucial to grow accounts and serve customers effectively across all Quill product categories.
Requirements
- Experience and proven track record of managing customer programs.
- Ability to interface at customer’s most senior levels.
- Strong ability to develop and deliver presentations.
- Consultative selling, solutions selling, insight selling, and negotiation skills.
- Strong business, finance, operations, and technology acumen.
- Ability to analyze customer data, business, and industry trends to create tailored solutions.
- Ability to function independently with minimal daily supervision.
- Track record of exceeding sales quotas.
- Experience with business-to-business sales processes.
- Creative and cognitive thinking ability.
- Excellent oral and written communication skills.
- Ability to work in a fast-paced environment and adjust priorities based on activity.
- High school diploma or GED.
- 3+ years of prior experience in account management or business development.
- Availability to travel (up to 4x per year).
Nice To Haves
- Proficient computer skills and knowledge of Microsoft Office.
- Prior experience working with large complex accounts.
- Strong organizational and problem-solving skills.
Responsibilities
- Responsible for sales results for an assigned book of accounts with large sales and potential.
- Acquire new business and grow sales as well as manage the current customer base.
- Map accounts and identify core and specialty category opportunities.
- Create and maintain a solid understanding of accounts, build strategic growth plans, and identify new growth opportunities.
- Utilize enablement tools regularly to keep customer data updated, manage a healthy pipeline, and advance opportunities.
- Leverage sales methodologies to retain and grow the customer base.
- Negotiate purchasing agreements with customers that potentially spend $2 million annually.
- Collaborate with finance throughout the process.
- Visit select customers nationally each year as well as customer conferences and trade shows.
- Interact with high-level decision makers and educate customers on Quill’s programs.
- Collaborate with sales operations manager on custom procurement platforms.
- Share sales expertise and lead sales strategy meetings and business reviews.
- Meet or exceed productivity metrics and goals.
Benefits
- Hourly pay plus incentive opportunity, based on performance - variable bonus target of approximately $25,800 annually, if all goals and targets are successfully met
- Inclusive culture with associate-led Business Resource Groups.
- Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays).
- Online and Retail Discounts
- Company Match 401(k)
- Physical and Mental Health Wellness programs
- More perks and benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
