Inside Sales - Instrumentation Products

SunSource•Marietta, GA

2d•Onsite

About The Position

Carotek, a SunSource company, provides process equipment solutions for the industrial, commercial, and municipal markets. They represent over 85 manufacturers as a distributor, representative, and repair center for various products including instrumentation. This role is for an energetic, self-driven, technically inclined individual with a warm personality to join the Instrumentation Inside Sales team. The position involves providing technical customer service, solving problems, and working as a team player.

Requirements

Associate’s Degree (Bachelor’s preferred) from a Business or Engineering program, or other majors and experience will be considered.
Three plus years of experience working in an Inside Sales relatable position within the Industrial Fluid Process industry.
Working knowledge of electrical, pneumatics, mechanical assemblies, gauges, valves, instrumentation, steam traps and/or a very strong mechanical aptitude.
Ability to read, analyze and interpret technical drawings and electrical schematics and technical procedures, write reports and general business correspondence.
Ability to calculate figures and amounts such as discounts, commissions, proportions and percentages and the ability to convert standard measurement to metric.
Working knowledge of Microsoft Office Products (Outlook, Word, Excel, etc.), Prophet 21.

Responsibilities

Providing outstanding service to customers and support to outside sales staff.
Answering telephone calls or responding to customer correspondence regarding technical questions on products or systems.
Engaging in technical discussions to identify correct product needs and advising customers on substitutions or modifications.
Selecting and specifying products based on customer application and design prerequisites.
Conferring with service technicians, service managers, or manufacturers to resolve technical problems.
Supplying detailed product quotations by computing price, discount, and shipping charges.
Informing customers of pricing, back orders, delivery, delayed shipments, and providing tracking information.
Obtaining purchase order numbers and/or credit card information from customers.
Conferring with Accounting to research and resolve invoicing or credit discrepancies.
Attending sales meetings or educational activities to stay up-to-date on the latest technical developments.