Inside Sales - Instrumentation Products
About The Position
Carotek, a SunSource company, provides process equipment solutions for the industrial, commercial, and municipal markets in North Carolina, South Carolina, Tennessee, Georgia, and Virginia. Carotek represents over 85 manufacturers as their process equipment distributor, representative, and repair center for pumps, blowers, heat exchangers, valves, instrumentation, IIoT, steam, hydronics, and municipal products. This role is for an energetic, self-driven, technically inclined individual with a warm personality to join the Instrumentation Inside Sales team, focusing on providing technical customer service, problem-solving, and teamwork. The position is a full-time, in-office role at the Marietta, GA headquarters.
Requirements
- Associate's Degree (Bachelor's preferred) from a Business or Engineering program. Other majors and experience will be considered.
- Three plus years experience working in an Inside Sales relatable position within the Industrial Fluid Process industry.
Nice To Haves
- Working knowledge of electrical, pneumatics, mechanical assemblies, gauges, valves, instrumentation, steam traps and/or a very strong mechanical aptitude.
- Ability to read, analyze and interpret technical drawings and electrical schematics and technical procedures, write reports and general business correspondence.
- Ability to calculate figures and amounts such as discounts, commissions, proportions and percentages and the ability to convert standard measurement to metric.
- Working knowledge of Microsoft Office Products (Outlook, Word, Excel, etc.), Prophet 21.
Responsibilities
- Providing outstanding service to customers and support to outside sales staff.
- Answering telephone calls or responding to customer correspondence regarding technical questions on products or systems.
- Engaging in technical discussions to obtain applicable information to identify correct product needed and advising customer on substitution or modification of product when replacement is necessary.
- Selecting and specifying products based on customer application and design prerequisites.
- Conferring and corresponding with service technicians, service managers, or manufacturers to resolve unusual or complex technical problems or refer highly complex problems to Applications Specialist or Manager.
- Supplying detailed product quotations by computing price, discount, and shipping charges as required and within company guidelines.
- Informing customer of pricing, back orders, delivery, delayed shipments, and/or any other problems related to the order process and provide tracking information.
- Obtaining purchase order number and/or credit card information from customer.
- Conferring with Accounting to research and resolve invoicing or credit discrepancies.
- Attending sales meetings or educational activities to stay up-to-date on the latest technical developments with the products.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
