Inside Sales Executive, Managed Accounts (WMHS)

Waste Management, Inc. (WM)•Hudson, NH

22h•$24•Hybrid

About The Position

The Inside Sales Representative – Account Management supports one-time Shred-it (information destruction) sales related activity for High revenue generating accounts. This includes corporate Account Manager Book of Business Accounts both commercial and healthcare in nature. The ISR-AM will be managing sales activity up to and including but not limited to one time information destruction of paper, uniforms, hard drives, x-rays, and various other materials of a confidential nature. Inside Sales Representative – Account Management will sell one time information destruction services to existing customers, new customers, add additional sites and services to existing customer. Accounts and leads are assigned by the partnered Account Managers books of business. Appointments are self-generated though lead generation activities within each AM's books of business (Outbound dials, inbound dials, email request, referrals, and customer experience cases). Leads can also come from marketing campaigns and virtual prospecting via video conferencing.

Requirements

Sales/Marketing related work experience, demonstrating the ability to manage and develop existing and prospective accounts.

Nice To Haves

in Sales/Marketing, or the equivalent in related work experience.

Responsibilities

Conducts inbound and outbound sales calls to high revenue Account Manager Book of Business selling Shred-it one time information destruction services.
Manage assigned customer accounts and provide customer solutions through one time destruction agreements.
Maximize revenue and profit margin of existing customers.
Effectively utilizes consultative selling strategies to achieve assigned revenue and quota goals.
Providing account maintenance and first level customer support.
Coordinate and resolve customer issues or needs through a Customer Account Services representative and or local transportation office.
Build rapport and customer relationships with clients in the National Account Managers Book of business.
Maintain customer profiles and account records.
Maintains customer information utilizing a technology based CRM (Customer Relationship Management) tool for lead follow-up, sale cycle disposition, pipeline management, forecasting and lost opportunity tracking to within 10% of actual results.
Keeping a comprehensive and accurate commission log that will be verified and used for monthly commission payouts.
Meet or exceed assigned performance metrics and key expectations within assigned parameters including number of outbound calls, close rates, average order size and task management activities (i.e. sales cycle, pipeline and case management).
Track details and results for all leads, opportunities, issues and losses.