Inside Sales Executive

Paxton Access • Greenville, SC

2h • Onsite

About The Position

Join our Sales team based in Greenville, where you'll support the wider sales team and play an integral part of managing the communications between Paxton and our customers. This role involves collaborating with the outside territory manager weekly to develop and execute strategies for success, addressing areas requiring local or management attention. You will serve as the main point of contact for customers, distributors, and external contacts within the identified territory, fostering strong relationships. The position also requires acting as the contact for all distribution branches, handling inquiries related to pricing, quotes, expedites, and challenges. You will make outgoing calls daily to both new and existing customers, providing detailed meeting reports summarizing discussions and outlining next steps. A key part of the role is prioritizing working with outside sales to fill training classes, confirming attendance, and following up with attendees, as well as following up on leads generated from trade shows, training sessions, and other events. You will take responsibility for territory growth, meeting quarterly/annual targets set in collaboration with management. The role also includes conducting customer meetings and attending trade shows in the territory at least once every four months, staying informed and updated on all hardware and software (UI), delivering perfect pitches and webinars to customers. Finally, you will provide support to customers facing technical or support challenges, coordinating with the Support team and other departments to ensure timely resolutions, and tracking and escalating sensitive concerns as needed.

Requirements

• Previous experience in a similar or sales based role, managing your own client base with KPIs & targets.
• Excellent communication skills.
• Strong drive to achieve customer success.

Responsibilities

• Support the wider sales team and manage communications between Paxton and our customers.
• Collaborate with the outside territory manager weekly to develop and execute strategies for success, addressing areas requiring local or management attention.
• Serve as the main point of contact for customers, distributors, and external contacts within the identified territory, fostering strong relationships.
• Act as the contact for all distribution branches, handling inquiries related to pricing, quotes, expedites, and challenges.
• Make outgoing calls daily to both new and existing customers, providing detailed meeting reports summarizing discussions and outlining next steps.
• Prioritize working with outside sales to fill training classes, confirming attendance, and following up with attendees.
• Follow up on leads generated from trade shows, training sessions, and other events.
• Take responsibility for territory growth, meeting quarterly/annual targets set in collaboration with management.
• Conduct customer meetings and attend trade shows in the territory at least once every four months.
• Stay informed and updated on all hardware and software (UI), delivering perfect pitches and webinars to customers.
• Provide support to customers facing technical or support challenges, coordinating with the Support team and other departments to ensure timely resolutions.
• Track and escalate sensitive concerns as needed.

Benefits

• Healthcare plans, tailored by you, and a supportive employee assistance scheme.
• Discounts and savings on everything - Pizza! Movie Tickets! Hotels! Car Rentals! And so much more. Partnered with leading brands like Costco and DisneyLand with TriNet perks.
• Quick, easy access to all your information via PEO Engage platform – healthcare, perks, earnings, PTO and more.
• 401(k) with options for employer matching and profit share.
• Accrue 144 hours PTO annually.
• Variety of social events across the year, from Summer Winter parties to EDI events and Charity days.
• Modern open plan offices, collaboration spaces, training rooms and onsite mini-gym!
• Recognised as one of the Best Companies to Work for in the UK, by Best Companies™.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees